Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Work Availability
Work Preference
Certification
Quote
Interests
Timeline
CustomerServiceRepresentative

Dexter August

Houston,TX

Summary

Dynamic Customer Service Representative with a proven track record at Family Dollar, recognized for enhancing customer retention through empathetic client relationships and expert product knowledge. Skilled in POS systems and de-escalation techniques, I consistently deliver exceptional service, ensuring customer satisfaction and loyalty while supporting team development and store operations.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

Family Dollar
01.2023 - 01.2024
  • Responded to customer requests for products, services, and company information.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Managed timely and effective replacement of damaged or missing products.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Cross-trained and backed up other customer service managers.

Education

No Degree - Welding

Houston Community College
Houston, TX
12-2025

Skills

  • Customer service
  • POS systems expert
  • Store maintenance
  • Warehousing functions
  • Product sales
  • Team development
  • De-escalation techniques
  • Money handling

Accomplishments

  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.

Languages

English
Full Professional

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimePart TimeContract WorkInternshipGig Work

Work Location

On-Site

Important To Me

Career advancementWork-life balanceHealthcare benefitsPaid time offPaid sick leave401k matchStock Options / Equity / Profit Sharing

Certification

  • Welding Using Multiple Processes- August 23, 2024
  • Shielded Metal Arc Welding- October 17, 2024
  • Gas Metal Arc Welding March 17, 2025
  • Advanced Gas Metal Arc Mig Welding- March 17, 2025

Quote

Your time is limited, so don’t waste it living someone else’s life.
Steve Jobs

Interests

Welding

Auto Mechanic

Aviation Maintenance

Timeline

Customer Service Representative

Family Dollar
01.2023 - 01.2024

No Degree - Welding

Houston Community College

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