Dexter Beach
South Salt Lake City
Summary
Dynamic and detail-oriented professional with a diverse background spanning financial services, leadership, and international education. Holds a BA in International Studies, with a proven track record of managing complex fraud cases, leading teams in fast-paced environments, and providing high-level service in both English and Spanish.
Overview
8
8
years of professional experience
Work History
Member Service Representative
Deseret First Credit Union, Murray
Murray
08.2024 - Current
- Knowledge of general banking practices
- NMLS Certified
- Loan Officer experience
Card Service Specialist
Deseret First Credit Union, Taylorsville
Taylorsville
07.2019 - 08.2023
- Oversaw the needs of credit union members from across the world, including in spanish
- In charge of providing assistance to members who were victims of fraud
- Lead multiple projects to institute changes in handling of fraud cases
Manager
Crumbl Cookies, Cottonwood Heights
Cottonwood Heights
06.2018 - 07.2019
- Handled scheduling, interviewing, and employee termination
- Kept stock of store supplies and store maintenance
- Took custom orders, complaints, and compliments from customers
Education
Bachelor of Arts - International Studies
University of Utah
05-2025
Skills
- Expert Spanish speaking skills
- Microsoft Office Word, Excel, and Powerpoint
- Typing speed at 100 Words per minute
- Customer service
- Relationship building
- Financial transactions
- Customer support
- Escalation handling
- Client education
Accomplishments
MVP of 4th Quarter 2025; produced the most accounts and services in the region.
Languages
Spanish
Full Professional
Timeline
Member Service Representative
Deseret First Credit Union, Murray
08.2024 - Current
Card Service Specialist
Deseret First Credit Union, Taylorsville
07.2019 - 08.2023
Manager
Crumbl Cookies, Cottonwood Heights
06.2018 - 07.2019
Bachelor of Arts - International Studies
University of Utah