Dexter Chapman
Cartersville,Georgia
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Lowes Home Improvment
03.2023 - 08.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Auxiliary Operator
Georgia Power
08.2015 - 10.2021
- Enhanced auxiliary system efficiency by conducting regular inspections and addressing issues promptly.
- Streamlined plant operations for improved performance through close monitoring of equipment status and timely maintenance.
- Reduced downtime with meticulous scheduling of preventive maintenance tasks and coordination with team members.
- Ensured compliance with safety regulations, implementing protocols and conducting thorough training sessions for the team.
Bindery Lead
RR Donnelley & Sons Co
09.2011 - 07.2013
- Enhanced bindery efficiency by streamlining workflow processes and implementing automation where applicable.
- Reduced material waste for cost savings through regular equipment maintenance and proper training of bindery staff.
- Managed daily production schedules, ensuring timely completion of projects and meeting customer deadlines.
- Implemented quality control measures to maintain high standards in finished products and reduce error rates.
Education
Associate of Arts - Christian Studies
Sure Theology Seminary
Seminole, FL03.2013
Skills
- Scheduling
- Consultative Sales
- Complaint Resolution
- Paperwork Processing
- Order Fulfillment
- Information Security
- Staff Education and Training
- Shipping Procedures Understanding
- Office Equipment Proficiency
- Record Preparation
- Quality Assurance Controls
- Decision Making
Timeline
Customer Service Representative
Lowes Home Improvment
03.2023 - 08.2023
Auxiliary Operator
Georgia Power
08.2015 - 10.2021
Bindery Lead
RR Donnelley & Sons Co
09.2011 - 07.2013
Associate of Arts - Christian Studies
Sure Theology Seminary