Dexter Crotser-Mejia
Houston,TX
Summary
Punctual and honest employee with solid background in sales and customer service-related environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste.
Overview
2
2
years of professional experience
Work History
Associate
Dairy Ashford Roller Rink
Houston, United States
09.2021 - Current
- Worked varied hours, days, nights and weekends as business needs dictate.
- Managed customer relations and customer service through daily communication and interaction.
- Maximized customer interactions by promptly identifying needs and wants.
- Increased customer satisfaction significantly within department.
- Served food to customers while adhering to Houston Health Codes.
- Organized, received, and gave out shoes and skates.
- Made sales at the gift shop.
Welcome Center Representative
YMCA
Houston, United States
01.2022 - 04.2022
- Directed individuals to desired locations and offered relevant details such as operations hours and transportation options.
- Restocked employee and guest supplies.
- Made group presentations and conducted tours.
- Provided incoming visitors and guests with friendly and knowledgeable service.
- Answered inquiries and resolved or escalated issues to management personnel for problem resolution.
- Made newcomers to the YMCA feel welcomed, explained Y policies, and engaged in friendly conversation.
- Had to know basic first aid.
- Had to be CPR certified.
Sports Assistant
YMCA
Houston, United States
09.2021 - 12.2021
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Worked with children ages 8-14.
- Officiated and managed scorekeeping for basketball games for children aged 8-14.
- Had to be able to perform basic first aid.
- Had to be CPR certified.
Education
Communication Studies
University of Houston
Houston, TX05.2024
Skills
- Attention to Detail
- Practice Management
- Verbal and Written Communication
- Friendly
- Work Task Prioritization
- Cooperative Attitude
- Answering Customer Questions
Additional Information
A people's person with a passion for engaging with others.
Timeline
Welcome Center Representative
YMCA
01.2022 - 04.2022
Associate
Dairy Ashford Roller Rink
09.2021 - Current
Sports Assistant
YMCA
09.2021 - 12.2021
Communication Studies
University of Houston
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