Gaming
Hi, I’m
DEXTER DESNA
Las Vegas,NV
The best way out is always through.
Robert Frost
Summary
Dedicated multifaceted worker with exceptional leadership and communication stills seeking long term employment with opportunities for growth and further development.
Overview
5
years of professional experience
Work History
AMERICAN EXPRESS PLATINUM TRAVEL SERVICING
TEAM LEAD
06.2023 - Current
Job overview
- Provided effective leadership and guidance to a group of 13-16 individuals
- Fostered a collaborative and high-performing team driven environment
- Encouraged open communication, innovation, and knowledge sharing to achieve organizational goals
- Monitored key performance indicators to track team performance; coached team members accordingly
- Maintained coaching documentation and updated employee files with absences and boost plans
- Conducted calibration meetings to ensure consistency in evaluations
- Attended client and HR meetings to stay informed about organizational updates
- Analyzed team metrics and completed root cause analysis to drive continuous improvement.
AMERICAN EXPRESS PLATINUM TRAVEL SERVICING
TRAVEL CONSULTANT
10.2022 - 06.2023
Job overview
- Assisted tiered card members with travel and booking inquiries in a call center environment
- Provided professional and extensive travel knowledge, staying informed about worldwide trends and patterns
- Maintained strict security protocols regarding sensitive personal information, including credit card numbers and addresses
- Logged and met with developing teams to ensure trends were tracked and feedback for growth was implemented.
TIKTOK
SOCIAL MEDIA CONTENT MODERATOR
02.2020 - 09.2023
Job overview
- Meticulously reviewed user-generated content, ensuring strict adherence to policies and guidelines
- Focused on identifying and addressing sensitive or disturbing material with precision and discretion
- Actively participated in weekly meetings to stay informed about evolving client needs, both social and industry trends, and changes in policies and terms of service
- Developed effective coping strategies to manage the emotional toll associated with reviewing challenging content, seeking support when necessary.
CREATIVE KIDS LEARNING CENTER
LEAD TEACHER
10.2019 - 10.2022
Job overview
- Interacted proactively with children, fostering their participation in activities
- Cultivated a warm, safe, and organized environment conducive to children's growth and exploration
- Designed and executed a dynamic online curriculum weekly
- Proficiently utilized various online resources, including Excel, Spreadsheets, and PowerPoint.
Education
YUCCA VALLEY HIGH SCHOOL
HIGH SCHOOL
06.2019
University Overview
- Developed technical skills by studying coding languages, social media trends, and basic computer technology.
- Familiar with HTML, CSS, and social media platforms, contributing to digital literacy.
Skills
- Contract Development and Management
- Cross-Functional Team Management
- Product Management and Branding Development
- Competitor Review
- Communication Strategy Development
Accomplishments
- Teacher of the Year (Two Consecutive Years), Consistently recognized for outstanding teaching performance and dedication. Highlighted for creating engaging lesson plans, fostered student growth, and maintaining a positive classroom environment.
References
Alanna Jamal - TikTok Team Leader
+1 (702) 354-7332, Alanna.jamal@outlook.com
Kennedi Hutcherson - TikTok Operations Manager
+1 (702) 666-7209, Kennedihutcherson@outook.com
Kathryn Cole - American Express Senior Operations Manager
+1 (725) 256-8004, Kaymays92@hotmail.com
Kathryn_mays@yahoo.com
Jizzmel Aguilar-Torres - American Express Operations Manager
+1 (209) 650-8669, Jizzmeltorres@gmail.com
Kenneth Pride - American Express Team Leader
+1 (702) 823-9622, itskenpride@gmail.com
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Paid time offWork-life balanceCareer advancementInterests
Reading
Timeline
TEAM LEAD
AMERICAN EXPRESS PLATINUM TRAVEL SERVICING
06.2023 - Current
TRAVEL CONSULTANT
AMERICAN EXPRESS PLATINUM TRAVEL SERVICING
10.2022 - 06.2023
SOCIAL MEDIA CONTENT MODERATOR
TIKTOK
02.2020 - 09.2023
LEAD TEACHER
CREATIVE KIDS LEARNING CENTER
10.2019 - 10.2022
YUCCA VALLEY HIGH SCHOOL
HIGH SCHOOL
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