Dexter Krolczyk

Executed IT integrations by migrating computers to Vensure Microsoft Azure Intune.

Oversaw integration of various phone systems into Zoom Phone and Zoom Contact Center to streamline communication processes.

Assisted in over 30 partner migrations.

Led integration of phone systems for new division partners into Zoom. Managed transitions to GoTo, Vonage, 8x8, Grasshopper, Mitel, RingCentral, and Nextiva to enhance communication efficiency.

Resolved high-level helpdesk tickets to enhance user satisfaction and system functionality. Assisted in setting up new users across all systems to ensure seamless onboarding.

• Provided technical support for hardware and software issues, ensuring timely resolution for end-users.

• Coordinated IT operations activities to deliver smooth flow of daily business needs.
• Oversaw all MSP operations.
• Build and maintain all workstation.
• Maintain 8x8 phone system.