Crissie Wilson
Edgemoor,SC
Summary
Proficient Transportation Specialist adept at overseeing daily transportations with demonstrated success in achieving targets and delivering efficient, accurate service. Good planner with excellent conflict resolution and prioritization skills. Seeking a permanent position with room for growth.
Overview
22
22
years of professional experience
1
1
Certification
Work History
FCL/Key Account Supervisor
Kuehne & Nagel Inc
Charlotte, NC
06.2023 - 11.2023
- Reviewed new customer orders and requests and manually entered data into a centralized database
- Manually created shipments, assigned carriers and dispatched shipments
- Completed and followed up on all registration and traffic documents
- Communicated all emergencies, delays due to weather and carrier schedule changes to customers and supervisors
- Forwarded client-related quality and service issues to the appropriate manager for resolution
- Assisted in quotations and SOP for customer solutions
- Requested login notification set up for customers
- Familiar with RFQ quotations for multi-million dollar customers
- Produced bills of lading and updated shipment status information
- Monitored shipments to guarantee on-time delivery.
Export Customer Service
Kuehne & Nagel Inc
Charlotte, NC
04.2014 - 06.2022
- Reviewed new customer orders and requests and manually entered data into a centralized database
- Manually created shipments, assigned carriers and dispatched shipments
- Completed and followed up on all registration and traffic documents
- Communicated all emergencies, delays due to weather and carrier schedule changes to customers and supervisors
- Forwarded client-related quality and service issues to the appropriate manager for resolution
- Assisted in quotations and SOP for customer solutions
- Requested login notification set up for customers
- Familiar with RFQ quotations for multi-million dollar customers
- Produced bills of lading and updated shipment status information
- Monitored shipments to guarantee on-time delivery.
Export Supervisor
Kuehne & Nagel Inc
Charlotte, NC
01.2006 - 10.2009
- Reviewed new customer orders and requests and manually entered data into a centralized database
- Manually created shipments, assigned carriers and dispatched shipments
- Completed and followed up on all registration and traffic documents
- Communicated all emergencies, delays due to weather and carrier schedule changes to customers and supervisors
- Forwarded client-related quality and service issues to the appropriate manager for resolution
- Assisted in quotations and SOP for customer solutions
- Requested login notification set up for customers
- Familiar with RFQ quotations for multi-million dollar customers
- Produced bills of lading and updated shipment status information
- Monitored shipments to guarantee on-time delivery.
Export Customer Service
Kuehne & Nagel Inc
Charlotte, NC
04.2002 - 01.2006
- Reviewed new customer orders and requests and manually entered data into a centralized database
- Manually created shipments, assigned carriers and dispatched shipments
- Completed and followed up on all registration and traffic documents
- Communicated all emergencies, delays due to weather and carrier schedule changes to customers and supervisors
- Forwarded client-related quality and service issues to the appropriate manager for resolution
- Assisted in quotations and SOP for customer solutions
- Requested login notification set up for customers
- Familiar with RFQ quotations for multi-million dollar customers
- Produced bills of lading and updated shipment status information
- Monitored shipments to guarantee on-time delivery.
Education
York Technical College
Rock Hill, SCSkills
- AS/400 experience
- Results-oriented
- Ground and ocean transportation
- Detail-oriented
- 3PL knowledge
- LTL knowledge
- Works well independently
- Imports and exports
- Rate negotiations
- Customer Service
- Order Processing
- Efficient in Microsoft Excel and Microsoft Word
Certification
- Hazmat
- Management Training
References
References available upon request.
Timeline
FCL/Key Account Supervisor
Kuehne & Nagel Inc
06.2023 - 11.2023
Export Customer Service
Kuehne & Nagel Inc
04.2014 - 06.2022
Export Supervisor
Kuehne & Nagel Inc
01.2006 - 10.2009
Export Customer Service
Kuehne & Nagel Inc
04.2002 - 01.2006
York Technical College
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