Summary
Overview
Work History
Education
Skills
Timeline
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Dexter Watts

Hampton,VA

Summary

Proven Account Manager with a track record of enhancing client satisfaction and retention at Wats International, Inc. Skilled in account management and teamwork, adept at resolving escalated issues, and increasing sales through effective client relations. Successfully expanded customer bases, demonstrating exceptional customer service and collaboration skills.

Overview

17
17
years of professional experience

Work History

Account Manager

Wats International, Inc
03.2017 - Current
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Collaborated with sales team to identify potential upsell opportunities and expand client base.
  • Established clear communication channels between clients and internal teams, ensuring seamless project execution.

Sales Representative

Inmotion Hosting
01.2015 - 03.2017
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.

Salesperson

CycleTrader
09.2007 - 04.2015
  • Worked to build relationships with customers and built potential for additional sales.
  • Developed relationships with clients for increased loyalty and repeat business.
  • Boosted sales by consistently engaging with customers and addressing their needs effectively.
  • Collaborated with team members to reach collective sales goals, fostering a supportive work environment.

Education

Bachelor of Science - Business Administration

Lincoln University
Lincoln University, PA

Skills

  • Account management
  • Customer service
  • Teamwork and collaboration
  • Client relations
  • Client relationship management
  • Customer satisfaction
  • Strategic planning

Timeline

Account Manager

Wats International, Inc
03.2017 - Current

Sales Representative

Inmotion Hosting
01.2015 - 03.2017

Salesperson

CycleTrader
09.2007 - 04.2015

Bachelor of Science - Business Administration

Lincoln University

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Dexter Watts