Dextiah Hawkins
Griffin,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Insurance Agent Remote
USAA
Duluth, GA
02.2023 - 10.2023
- Learned and adapted quickly to new technology and software applications.
- Skilled at working independently and collaboratively in a team environment..
- Participated in ongoing professional development activities, staying current with industry trends and regulatory changes affecting insurance products and services.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
Banking Customer Service Representative
USAA
Duluth, GA
03.2020 - 11.2022
- Managed high call volumes while maintaining professionalism and efficiency during peak periods.
- Calculated fees due, interest and change for customer transactions.
- Navigated multiple internal systems simultaneously while assisting customers, demonstrating strong multitasking capabilities.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Handled sensitive client data responsibly, adhering to strict privacy protocols set forth by the organization.
Cashier
Publix
Locust Grove, GA
01.2018 - 12.2019
- Worked closely with shift manager to solve problems and handle customer concerns.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Prevented loss by vigilantly monitoring potential theft or fraud situations in store.
- Built relationships with customers to encourage repeat business.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
Associate of Technology - Cyber Security
Miller Motte
Chattanooga, TN03.2024
High School Diploma -
Spalding High School
Griffin, GA05.2019
Skills
- Call Center Customer Service
- CRM Software
- Customer Billing
- Professionalism and Ethics
Certification
- Personal Lines Insurance Agent
Timeline
Insurance Agent Remote
USAA
02.2023 - 10.2023
Banking Customer Service Representative
USAA
03.2020 - 11.2022
Cashier
Publix
01.2018 - 12.2019
Associate of Technology - Cyber Security
Miller Motte
High School Diploma -
Spalding High School