Deyaneira Bey
Spotswood,NJ
Summary
Highly motivated manager, with a desire to take on new challenges. Strong work ethic, adaptability, and skills. Adept at working effectively, unsupervised, and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Manager
YENIAL LLC
Allentown, New Jersey
08.2025 - Current
- Communicated effectively with drivers to address concerns and provide real-time updates.
- Resolved service issues promptly by liaising between customers and drivers effectively.
- Managed all aspects of payroll administration, including data entry, calculations, and deductions.
- Conducted regular meetings with drivers to address any concerns or challenges they may be facing on the job.
Operations Manager
OnTrac
HAMILTON, NJ
09.2023 - 08.2025
- Supervised warehouse staff to maintain productivity and safety standards.
- Trained new employees on operational procedures and safety protocols.
- Analyzed data from daily reports to identify trends in performance.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
Supervisor
OnTrac
HAMILTON, NJ
04.2023 - 08.2023
- Created new strategies for improving service standards within the organization.
- Reviewed completed work to verify consistency and quality.
- Established and enforced clear goals to keep employees working collaboratively.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Resolved employee conflicts and promoted a positive work atmosphere.
Dispatcher
LaserShip
Dayton, New Jersey
01.2021 - 04.2023
- Receive customer calls and record significant information to ensure successful deliveries.
- Address problems and needs of independent contractors by transmitting information and providing solutions
- Receive and dispatch packages in large quantities
- Monitor the routes and statuses of independent contractors to completion.
- Provide independent contractors with information about customers, updated and corrected addresses, and requirements for deliveries.
- Enter data into the system and maintain logs/ records of packages and independent contractors.
- Ensured compliance with safety regulations and company policies between contractors and warehouse staff.
Education
High School Diploma -
SAINT MARY
Rutherford, NJ06.2020
Skills
- Training and Mentoring
- Dispatch Coordination
- Driver Communication
- Data Entry
- Improving Operations
- Customer service
- Compliance auditing
- Package tracking
- Safety standards
- Operational management
- Problem solving
Timeline
Manager
YENIAL LLC
08.2025 - Current
Operations Manager
OnTrac
09.2023 - 08.2025
Supervisor
OnTrac
04.2023 - 08.2023
Dispatcher
LaserShip
01.2021 - 04.2023
High School Diploma -
SAINT MARY