Deyanira Delsman
Lakeland,Florida
Summary
Proven Claims Support Specialist at Allstate, adept in claims processing and customer service, showcasing a 100% metric achievement rate. Excelled in fast-paced environments through critical thinking and effective teamwork. Demonstrated rapid learning ability and bilingual communication proficiency, ensuring operational excellence and positive client interactions.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Claims Support Specialist
Allstate
01.2021 - Current
- Self-motivated, with a strong sense of personal responsibility keeping and maintain 100% my monthly metric in all my metrics.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance, run fun huddle that we call fun squat every Friday that helps us bring the positive in a remote work environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others, dominate costumers in English and Spanish for better help.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Proved successful working within tight deadlines and a fast-paced environment.
- Work with workflow tool is an project for casualty remediation saved payments.
- I learn really fast and I am 100% motivated to do my best.
Education
Medical Billing And Coding - Medical Insurance Billing
Florida Technical College
Orlando, FL11.2022
Marketing - Sales And Marketing Education
Institute Del Sur
Aqp Peru 12.2008
Skills
- Claims analysis
- Claims Processing
- Microsoft Office
- Policy Interpretation
- Customer Service
- Teamwork and Collaboration
- Problem-Solving
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent Communication
- Critical Thinking
- Team Collaboration
- Active Listening
- Decision-Making
Certification
Empathetic skills
Languages
Spanish
Native or Bilingual
Portuguese
Full Professional
Timeline
Claims Support Specialist
Allstate
01.2021 - Current
Medical Billing And Coding - Medical Insurance Billing
Florida Technical College
Marketing - Sales And Marketing Education
Institute Del Sur