Erika Richard
Waynesville,MO
Summary
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
18
18
years of professional experience
Work History
Claims Support Specialist
John Hancock Long Term Insurance
Remote, MA
02.2026 - Current
- Assisted in processing claims by gathering necessary documentation and verifying information accuracy.
- Supported customer inquiries regarding claims status, ensuring timely and accurate responses.
- Collaborated with team members to streamline claims processing workflows and enhance efficiency.
- Maintained organized records of claims files, ensuring compliance with company standards and regulations.
- Use AI tools and low‑code/no‑code technologies to improve processes, enhance accuracy, and increase operational efficiency
- Provided backup support to claims adjusters during high volume periods, ensuring smooth processing and timely resolution of cases.
- Served as a reliable source of information for both internal and external stakeholders on claim-related inquiries, demonstrating expertise in company procedures and industry regulations.
Dining Facility Attendant
Black Stone
Fort Leonard Wood, MO
04.2008 - Current
- Maintained cleanliness and organization in dining areas to enhance guest satisfaction.
- Assisted in food preparation, ensuring adherence to safety and sanitation standards.
- Set up and replenished dining service stations for optimal efficiency during peak hours.
- Trained new staff on operational procedures and best practices for service delivery.
- Addressed customer complaints and inquiries to verify satisfaction.
- Processed payments for orders and provided customers with change.
- Enhanced customer satisfaction by providing efficient and courteous service in a high-volume dining facility.
Claims Senior Associate
John Hancock Long Term Care
Remote, MA
03.2024 - 02.2026
- Analyzed client care plans to ensure compliance with regulatory standards.
- Collaborated with cross-functional teams to enhance long-term care services.
- Developed training materials for new associates on operational procedures.
- Streamlined documentation processes, increasing efficiency in case management workflows.
- Process any requests from our vendor that need immediate attention to proceed with a claim.
- Process all escalations in relation to claim initiation or requirement ordering/follow up. Excellent follow up skills are needed for this function.
- Ability to use all systems within the claims area with a working knowledge of each system
Customer Service Professional
John Hancock Long Term Care
Remote, MA
10.2022 - 03.2024
- Resolved customer inquiries, ensuring timely and accurate responses to enhance satisfaction.
- Managed claims processing, verifying documentation for compliance with policy guidelines.
- Maintained comprehensive knowledge of long-term care policies to provide informed assistance to clients.
- Participated in ongoing professional development programs to stay current on emerging technologies, tools, and techniques within the field of customer service.
- Investigated and resolved accounting, service and delivery concerns.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Identified and resolved discrepancies and errors in customer accounts.
Dental Assistant
Forum Dental Clinic
St. Robert, MO
06.2022 - 08.2023
- Assisted in patient management and appointment scheduling to optimize clinic workflow.
- Prepared treatment rooms and sterilized instruments to maintain a safe environment.
- Supported dentists during procedures by providing necessary instruments and materials promptly.
- Educated patients on oral hygiene practices and post-treatment care for improved health outcomes.
- Contributed to office organization by maintaining accurate patient records and updating files regularly.
- Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
- Verified patient insurance eligibility and benefits.
Market Research Analyst Intern
Communication For Research, Inc.
Waynesville, MO
04.2008 - 04.2009
- Conducted market analysis to identify trends and consumer preferences.
- Assisted in designing surveys to gather relevant data for projects.
- Analyzed qualitative and quantitative data using statistical software.
- Prepared detailed reports summarizing research findings and insights.
- Assisted in the design and execution of quantitative research studies, utilizing various methodologies for optimal results.
- Utilized advanced statistical techniques to analyze primary and secondary data sources, ensuring accurate results.
- Assembled reports and presentations to share insights and recommendations with stakeholders.
Education
High School Diploma -
Waynesville High School
Waynesville, MODental Assisting -
Midwest Technical Institute
Springfield, IL 02-2022
Associate of Arts - Biological Clinical Science
Ozarks Technical Community College
Springfield, MO 05-2021
Skills
- Claims analysis
- Microsoft office
- Policy interpretation
- Computer proficiency
- Critical thinking
- Analytical thinking
- Adaptability
- Claims investigation
- Teamwork and collaboration
- Multitasking Abilities
- Effective communication
- Customer service
Timeline
Claims Support Specialist
John Hancock Long Term Insurance
02.2026 - Current
Claims Senior Associate
John Hancock Long Term Care
03.2024 - 02.2026
Customer Service Professional
John Hancock Long Term Care
10.2022 - 03.2024
Dental Assistant
Forum Dental Clinic
06.2022 - 08.2023
Dining Facility Attendant
Black Stone
04.2008 - Current
Market Research Analyst Intern
Communication For Research, Inc.
04.2008 - 04.2009
High School Diploma -
Waynesville High School
Dental Assisting -
Midwest Technical Institute
Associate of Arts - Biological Clinical Science
Ozarks Technical Community College