Deyanira Gomez-Esquivel
El Paso,TX
Summary
Focused, professional, motivated Advanced Medical Support Assistant with experience in healthcare administration and patient services. Strengths include, effective communication, multitasking, quick learner and the ability to work under pressure while still maintaining attention to detail. All previous roles have prepared me for advancement into a leadership role.
Overview
4
4
years of professional experience
Work History
Advanced Medical Support Assistant
Department of Veterans Affairs
El Paso , TX
05.2024 - Current
- Serving as a Medical Support Assistant (Advanced) in the Behavioral Health Service (BHS) at EPVAHCS.
- The administrative aspect of patient care includes access, scheduling/coordinating appointments using advanced clinic access principles, and collecting and updating demographic and insurance information.
- Primarily, Community Care requests for Behavioral Health. This includes, but is not limited to, pulling consult reports, scheduling initial provider appointments for medication management, psychotherapy, and a variety of groups. As well as tracking consults that are scheduled, pending, needing to be rescheduled due to no show, clinic cancel, or patient cancellations. Including consults that need to be forwarded for cancellation. Sending end-of-day reports for the consulting team.
- Patient processing and customer service play a big role in developing ways to resolve problems with the administration and clinical staff, customer service, and patient flow. Work impacts processes, action plans, monitoring, and reporting.
- Acting as a receptionist at the clinic, either face-to-face or telephonically, requires excellent customer service skills.
Performance of daily rounds to the assigned clinic areas is required.
Advanced Medical Support Assistant
Department of Veterans Affairs
Fort Novosel, AL
01.2023 - 05.2024
- As an AMSA responsible for scheduling appointments, including interpreting and verifying provider orders, in line with VHA national scheduling guidelines.
- As the primary scheduler assignments at this level include, but are not limited to, scheduling for a CRH Clinic in a TMP scheduling system, canceling, rescheduling patients' appointments and/or consults; entering no-show information; monitoring the electronic waitlist; preparing for clinic visits; monitoring both inpatient and outpatient appointments for areas of responsibility; ensuring encounter forms are completed in order to obtain appropriate workload credit.
- Verifying and updating demographics and insurance information; basic enrollment, eligibility, co-pays and pre-authorization requirements for specific coverage.
- Advanced Medical Support Assistant coordinates with the patient care team to review the clinic utilization by using various reports, ensure that the clinic setup is closely monitored to effectively support the needs of the clinic.
- Making any necessary adjustments needed to develop and maintain effective and efficient communication with the patient and other agencies, assist with communications during the inpatient to outpatient discharge, communicate with non-VA medical facilities, facilitate and process secure messaging with the patient and team, and develop and manage a tracking system for follow-up care such as consults and tests.
Dental Assistant
Department of Defense
Fort Bragg, NC
12.2020 - 01.2023
- Professionalism and providing great customer service as a dental assistant are imperative.
- As an assistant, it is important that I am focused and able to easily adapt during constant changes and multitask. Having a strong work ethic and my ability to be a team player when needed, as well as take initiative, really made a difference.
- As a dental assistant assigned to assist the Pediatric Dentist, my duties include, but are not limited to, administrative tasks such as helping build up the practice with the Pediatric provider. During the time of establishing referral sources and patients. Developing protocols for patients and standardized paperwork in clinic, nitrous oxide, and general anesthesia.
- Excel of Referrals from CHCS and off-post providers, scheduling patient appointments for initial screenings, treatment planning, and rescheduling appointments, and coordinating with oral surgery assistant and providers for IV sedations.
- Screening email correspondence between patients' parents and the provider. Providing informative and accurate information to parents of patients who will be going into the operating room under general anesthesia.
- Working with operating room staff and assisting during clean cases in the operating room.
- Templating the Pediatric Dentist schedule and residents from the AEGD program, who are on rotation. Maintaining patient workflow.
- Ordering supplies for the pediatric department. Maintaining equipment for the clinic and the operating room. Making sure all operatories are fully stocked and ready for patient care, including the OR cart. - Creating charts and organizing initial paperwork and treatment paperwork for each patient visit.
- In addition, I'm the chairside assistant to the Pediatric Dentist and all residents from AEGD that are on rotation during Restorative procedures, including Nitrous Oxide, Moderate Sedation, IV sedations, and General. Anesthesia.
- During moderate sedations, I monitor patients' vitals to ensure the patient is in good health, and the procedure may continue. -During procedures, I set up for stainless steel, porcelain crowns, and strip crowns, composite and amalgam fillings, Fuji, sealants, extractions of primary and permanent teeth, as well as prophies. -Breakdown of the room and proper cleaning protocol with the COVID standards, as well as prepare instruments for proper sterilization process.
- Account for all instruments and materials used during procedures to ensure that everything is up to standards and cleaned or disposed of properly.
Education
Vocational Dental - Dental Assisting
Red Cross Dental Program
Fort Bragg, NC05-2019
Vocational - Medical Assisting
Everest College - Colorado Springs
Colorado Springs, CO01-2014
Skills
- Adaptability
- Attention to detail
- Time management
- Professionalism and work ethic
- Teamwork
- Customer Service
- Bilingual
- Problem solving
Timeline
Advanced Medical Support Assistant
Department of Veterans Affairs
05.2024 - Current
Advanced Medical Support Assistant
Department of Veterans Affairs
01.2023 - 05.2024
Dental Assistant
Department of Defense
12.2020 - 01.2023
Vocational Dental - Dental Assisting
Red Cross Dental Program
Vocational - Medical Assisting
Everest College - Colorado Springs