Tiffany Revelle-Harris
Jacksonville,FL
Summary
Results-driven customer service professional with extensive experience in delivering exceptional customer experiences. Committed to continuous growth and skill development within the industry. Eager to collaborate with a team of dedicated professionals to enhance service quality and customer satisfaction.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Advanced Medical Support Assistant
Veterans Affairs Work Study Student 7:30am-4:00pm
Jacksonville, Florida
10.2025 - Current
- Department Of Veterans Affairs – Jacksonville, FL. – Advanced Medical Support Assistant Works collaboratively and routinely communicates with specialist care clinical staff, administrative personnel, and superiors to provide specialty care for the following clinics: Dermatology, Endocrinology, Orthopedics, Neurosurgery, Urology, Gastroenterology, Hematology/Oncology, and Anticoagulation, Nephrology and Dialysis Unit, and Plastic Surgery departments. Uses advanced interpersonal skills in order to effectively understand patients' needs, assess possible courses of action and take appropriate measures to ensure patient satisfaction. Serves as the coordinator of incoming telephone calls, receiving a wide range of inquiries, utilizing administrative systems, practicing independent decision-making, coordinating care needs, scheduling appointments, and directing problem resolution as appropriate. Advanced knowledge of technical health care processes and medical terminology; knowledge of managing a clinic and utilizing various reference sources. Assists with communicating needs regarding appointments, medication refills/renewals, referring calls to the appropriate clinical or administrative personnel. Receives and review incoming correspondence, directives, regulations, instructions, publications, and other written materials from VHA/Health Administration Services director.
- Coordinated patient scheduling and appointment management, ensuring timely access to care in a high-volume healthcare environment.
- Supported medical staff with patient intake and documentation processes, enhancing workflow efficiency and accuracy.
- Managed administrative support for medical records and data entry, maintaining high standards of accuracy and compliance.
Patient Representative
UF Health Jacksonville 7:30am-6:30pm
05.2022 - 01.2025
- Customer Service: Maintaining exceptional professional customer service by ensuring a welcoming and supportive environment for patients. Resolving issues promptly and maintaining professional and a professional and empathetic approach in all interactions.
- Guided patients through hospital navigation to appointments and visitation areas while providing wheelchair assistance.
- Compliance and Regulations: Monitored healthcare regulations and compliance standards, ensuring adherence to legal and ethical standards in patient interactions and data management.
- Documentation and Record Keeping: Maintaining accurate and confidential patient records. Ensuring compliance with privacy regulations and organizational protocols.
Transit Bus Operator
SEPTA 5:00am-12:00am (varies)
12.2018 - 07.2021
- Safety and Compliance: Safely operated a transit bus following specified routes and schedules. Adhered to traffic regulations and maintained a clean and mechanically sound environment. Handled emergency incidents professionally and efficiently, always ensuring passenger safety.
- Customer Service: Assist passengers with fare collection inquiries while providing quality service.
Customer Service Triage Specialist
Web.Com 8:00am-5:30pm
03.2013 - 09.2014
- Assessed and prioritized customer issues for resolution, escalating complex cases to senior support staff.
- Handled customer inquiries across phone, email, and live chat channels, ensuring timely responses.
- Provided accurate information on products, services, and technical support to enhance customer experience.
Service Advocate II
Florida Blue 10:00am-6:30pm
10.2011 - 12.2012
- Managed customer inquiries and issues as the primary contact for insurance resolution.
- Documented interactions and created client records using Microsoft Office; operated Cisco system for insurance coverage information while managing multiple phone lines.
- Assisted customers with inquiries about insurance policies and coverage options.
- Educated members on benefits, claims processes, and available services.
- Managed claims submissions and resolved issues for timely processing.
Religious Program Specialist
United States Navy 5:00am-3:00pm (varies)
06.1998 - 07.2000
- Crisis Intervention: Provided support and guidance during crises, emergencies, or deployments, delivering comfort and spiritual guidance to service members and their families.
- Chaplain Support: Supported Navy chaplains in organizing and facilitating religious services, ceremonies, and programs, ensuring alignment with the spiritual needs of service members.
- Community Engagement: Organized and participated in community outreach programs within military and civilian communities, strengthening relationships and enhancing support for those in need.
Education
Associates of Arts - Health Informatics
Florida State College Jacksonville
Jacksonville, FL05-2026
Associates of Arts -
Virginia College
Jacksonville, FL01-2012
High School Diploma -
Creative and Performing Arts High School
Philadelphia, PA01-2010
Skills
- Medical terminology
- Patient scheduling
- Health records management
- Patient communication
- Technical Skills
- Data entry
- Administrative support
- Microsoft Office
- Problem Solving
- Adaptability
- Team Collaboration
- Customer Service
- Time Management
- Interpersonal skills
- Professional Development
- Patient scheduling abilities
Certification
Medical Assistant
Accomplishments
National Society of Leadership and Success
Timeline
Advanced Medical Support Assistant
Veterans Affairs Work Study Student 7:30am-4:00pm
10.2025 - Current
Patient Representative
UF Health Jacksonville 7:30am-6:30pm
05.2022 - 01.2025
Transit Bus Operator
SEPTA 5:00am-12:00am (varies)
12.2018 - 07.2021
Customer Service Triage Specialist
Web.Com 8:00am-5:30pm
03.2013 - 09.2014
Service Advocate II
Florida Blue 10:00am-6:30pm
10.2011 - 12.2012
Religious Program Specialist
United States Navy 5:00am-3:00pm (varies)
06.1998 - 07.2000
Associates of Arts - Health Informatics
Florida State College Jacksonville
Associates of Arts -
Virginia College
High School Diploma -
Creative and Performing Arts High School