Yvette Torres
El Paso
Summary
Detail-oriented Advanced Medical Support Assistant with proficiency in medical terminology and patient records maintenance, ensuring compliance and excellence in healthcare operations.
Overview
17
17
years of professional experience
Work History
Advanced Medical Support Assistant
Veterans Health Administration VHA
El Paso
06.2019 - Current
- Managed patient scheduling and appointment coordination for efficient clinic operations.
- Ensured compliance with health regulations and standards in patient interactions.
- Facilitated communication between patients and medical staff, improving patient satisfaction and service delivery.
- Processed patient referrals and managed follow-up appointments, ensuring timely access to care.
- Maintained electronic health records with accuracy and confidentiality standards.
- Performed administrative tasks such as filing, faxing, photocopying and scanning documents.
- Answered phone calls from patients or healthcare providers and responded to inquiries professionally.
- Maintained accurate records of patient medical history, medications, test results, and other pertinent information in the electronic health record system.
- Retrieved patient files to support physicians in delivering care.
- Conducted quality assurance checks on medical charts, maintaining accuracy and compliance in documentation.
- Provided support to physicians by entering orders into the computerized order entry system accurately.
- Scheduled patient appointments and follow-up visits.
- Ensured compliance with HIPAA regulations related to the protection of confidential patient information.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Incorporated outside records into charts and EHR.
Certified Clinical Medical Assistant
Dr. Augustine O. Eleje MD PA
El Paso
06.2009 - 01.2017
- Assisted with patient intake and medical history documentation.
- Prepared examination rooms and ensured cleanliness and organization.
- Administered vaccinations and performed basic laboratory tests.
- Scheduled patient appointments and coordinated follow-up visits.
- Managed electronic health records and maintained accurate patient data.
- Supported the physician during examinations and minor procedures.
- Assisted physicians with clinical procedures such as suturing, drawing blood, and administering injections.
- Performed patient intake, including taking vital signs and medical histories.
- Assisted in scheduling appointments for patients over the phone or via email communication.
- Submitted and refilled patients' prescriptions by coordinating with pharmacies to ensure timely access to medications.
- Maintained accurate electronic health records of patient care, condition, progress, and concerns to support continuity of care.
- Performed laboratory specimen collections such as urine samples or throat swabs according to established standards.
- Ensured accuracy of all documents related to patient visits including consent forms, discharge instructions and follow-up appointments.
- Answered phones promptly while providing excellent customer service to callers inquiring about services offered at the clinic.
- Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
- Ordered laboratory tests and collaborated with healthcare team members to interpret results, enhancing diagnostic accuracy.
- Maintained accurate documentation of patient records in accordance with HIPAA guidelines.
- Incorporated outside records into charts and EHR.
- Organized charts, documents and supplies to maintain team productivity.
- Prepared treatment rooms for patient examinations.
- Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.
- Contacted medical facilities to schedule patients for admission.
Education
Certificate of Medical And Clinical Administrative Assistant -
Western Technical College
El Paso, TX06-2009
High School Diploma -
Del Valle High School
El Paso, TX05-2007
Skills
- Patient records maintenance
- Medical terminology
- Professional ethics
- Detail Oriented
- Adaptability
- Continuous learning mindset
Timeline
Advanced Medical Support Assistant
Veterans Health Administration VHA
06.2019 - Current
Certified Clinical Medical Assistant
Dr. Augustine O. Eleje MD PA
06.2009 - 01.2017
Certificate of Medical And Clinical Administrative Assistant -
Western Technical College
High School Diploma -
Del Valle High School