Deyanira Muro Zuniga
Austin,TX
Summary
Accomplished Billing Specialist with a proven track record at Austin Oral Surgery, adept in financial statement analysis and fostering customer satisfaction. Leveraged A/P and A/R expertise to reduce billing errors by conducting regular audits, enhancing revenue potential, and improving client relations through effective communication and resolution of billing discrepancies.
Overview
12
12
years of professional experience
Work History
Billing Specialist
Austin Oral Surgery
Austin, TX
11.2022 - 12.2023
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Worked with multiple departments to check proper billing information.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Collaborated with the collections team to recover overdue payments from clients, maintaining cash flow and minimizing writeoffs.
- Maintained detailed records of each account''s payment history, providing easy access to information for audit and analysis purposes.
- Reduced errors in financial records by conducting regular audits of billed accounts.
- Contributed to improved financial reporting by reconciling discrepancies between invoiced amounts and actual payments received.
- Enhanced customer satisfaction with timely and accurate invoice generation.
- Maximized revenue potential by identifying and resolving under-billed accounts.
- Ensured compliance with industry regulations by staying up-to-date on changes in billing rules and guidelines.
- Maintained up-to-date knowledge of billing regulations and compliance requirements, ensuring adherence to legal standards.
- Managed monthly billing cycles to ensure timely issuance of invoices and statements.
- Improved customer satisfaction with prompt and clear communication regarding their billing inquiries.
- Reduced billing errors, leading to decrease in customer complaints, by conducting regular audits of billing data.
Scheduler
Austin Cancer Center
Austin, TX
06.2019 - 11.2022
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Facilitated smooth handovers between shifts by creating comprehensive documentation of completed tasks and pending items for follow-up action.
- Established and maintained strong working relationships with both internal and external stakeholders, facilitating open communication channels for improved collaboration.
- Proactively addressed potential risks within the schedule by conducting thorough analyses and implementing preventive measures where necessary.
- Optimized scheduling processes by implementing efficient software tools and organizational systems.
- Improved overall workflow efficiency by collaborating with team leads to identify bottlenecks, establish priorities, and develop solutions for process improvement.
- Reduced scheduling errors by introducing rigorous verification processes before finalizing project timelines.
Phone Operator
Central Texas Pain Center
Round Rock, TX
07.2017 - 04.2019
- Enhanced customer satisfaction by efficiently handling incoming calls and addressing inquiries.
- Contributed to a positive work environment by supporting team members in handling difficult calls or resolving complex issues.
- Maintained professionalism and courtesy while managing high call volumes during peak hours.
- Pleasantly greeted all callers and asked how to be of assistance.
- Managed emergency calls with professionalism and sensitivity, ensuring immediate response from appropriate personnel or authorities.
- Managed multi-line phone system, expertly navigating between calls while maintaining a friendly demeanor.
- Handled escalated customer concerns with empathy and tact, leading to satisfactory resolutions.
- Collected and verified telephone numbers, addresses, and proper spelling of names.
- Delivered exceptional service through active listening, clear communication, and professional etiquette on each call handled.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Addressed customer inquiries promptly, resulting in increased efficiency of overall call management process.
- Developed strong working knowledge of company policies and procedures to provide accurate guidance to callers.
Medical Receptionist
Dr Miranda Family Practice
Austin, TX
07.2016 - 07.2017
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Assisted provider with certain procedures.
Patient Service Representative
Carus Dental
Austin, TX
12.2015 - 07.2016
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Managed patient registration process, confirming data accuracy and completeness.
- Used Software to schedule appointments.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Handled customer service inquiries in person, via telephone and through email.
- Assisted patients in filling out check-in and payment paperwork.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Entered patient demographic and insurance data into electronic medical record system.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
- Took copayments and compiled daily financial records.
- Balanced deposits and credit card payments each day.
Patient Advocate
Diversified HealthCare Services
Anaheim, CA
12.2013 - 10.2015
- Responded to patient concerns and questions with compassionate and knowledgeable service.
- Provided emotional support to patients and families during challenging medical situations, fostering trust and rapport.
- Monitored patient progress and provided emotional support.
- Managed patient complaints professionally and efficiently while maintaining strict adherence to HIPAA regulations.
- Educated patients on available resources and community programs, increasing their access to needed services.
- Entered details into computer systems and managed database of information.
- Facilitated communication between patients, families and healthcare providers to support comprehension.
- Enhanced patient satisfaction by addressing concerns and providing information on healthcare rights and options.
- Negotiated payment plan arrangements with medical billing departments on behalf of the patients experiencing financial hardship.
- Assisted patients in navigating complex insurance processes, leading to successful claim resolutions and reduced financial burdens.
- Liaised between patients and medical staff, facilitating effective communication of needs, preferences, and treatment plans.
- Collaborated with healthcare professionals to facilitate high-quality comprehensive care.
- Educated patients and families on healthcare options and financial support resources.
- Worked effectively with staff from all departments to coordinate resolutions.
Softlines Team Member
Target
Tustin, CA
11.2012 - 06.2013
- Operated cash register to process customer transactions.
- Enhanced customer satisfaction by providing exceptional service and product knowledge.
- Streamlined the checkout process by efficiently operating cash registers and handling various payment methods accurately.
- Assisted management with scheduling tasks according to workload requirements, resulting in increased productivity across shifts.
- Demonstrated adaptability by cross-training in multiple departments to provide additional support when needed.
- Built lasting relationships with customers through personalized recommendations based on their preferences and needs.
- Contributed to store sales growth with efficient merchandise replenishment and accurate pricing.
- Supported company initiatives and promotions by actively engaging with customers and highlighting current sales, discounts, and loyalty programs.
Front Desk Receptionist
University Lake Springhill Suites By Marriot
Anchorage, AK
10.2011 - 07.2012
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Developed strong working relationships with team members, fostering a positive work environment.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Education
High School Diploma -
Texas Success Academy
Dallas2023
Skills
Till counting
Records organization and review
Collection practices
[Type] billing experience
Financial statement analysis
Customer service support
A/P and A/R expertise
Languages
Spanish
Native or Bilingual
Timeline
Billing Specialist
Austin Oral Surgery
11.2022 - 12.2023
Scheduler
Austin Cancer Center
06.2019 - 11.2022
Phone Operator
Central Texas Pain Center
07.2017 - 04.2019
Medical Receptionist
Dr Miranda Family Practice
07.2016 - 07.2017
Patient Service Representative
Carus Dental
12.2015 - 07.2016
Patient Advocate
Diversified HealthCare Services
12.2013 - 10.2015
Softlines Team Member
Target
11.2012 - 06.2013
Front Desk Receptionist
University Lake Springhill Suites By Marriot
10.2011 - 07.2012
High School Diploma -
Texas Success Academy