DEYANIRA RUIZ BAYLON
Avondale,AZ
Summary
Personable and resourceful individual with a knack for supporting sales teams and fostering client relationships. Knowledge of CRM systems, order management software, and IT support processes, coupled with strong communication and problem-solving skills, enables seamless coordination between departments. Dedicated to improving team efficiency, ensuring customer satisfaction, and continuing to build a long-term career in Information Technology by expanding technical skills and contributing to innovative system solutions.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Sales Support Specialist
Knotwood
03.2025 - Current
- Assisted sales team in managing customer inquiries and order processing.
- Coordinated logistics for product deliveries, ensuring timely fulfillment of orders.
- Maintained up-to-date knowledge of product specifications and inventory levels.
- Managed customer accounts, responding to inquiries and resolving customer service issues
- Developed working knowledge of CRM to effectively track sales leads and activities.
- Skilled at working independently and collaboratively in a team environment.
IT Technician Intern/Support Team Member
MAXX Potential
01.2025 - 03.2025
- Assisted in troubleshooting hardware and software issues for clients
- Provided technical support to customers via phone/email/platform
- Installed and configured computer systems and applications
- Conducted system diagnostics and performed routine maintenance
- Collaborated with IT professionals to resolve complex issues
Education
Microsoft Desktop Associate - IT And Computer Science-related Fields
GateWay Community College
Phoenix, AZ05-2025
High School Diploma - undefined
West View High School
Avondale, AZ05.2024
Skills
- Professional demeanor with a commitment to superior service
- IT Troubleshooting and Technical Support
- Managing tickets and resolving the problem
- Strong attention to detail and multi-tasking abilities
- Operating Systems - Linux and SQL
- IT Ticketing System - JIRA
- CRM- Hubspot
Certification
- Maxx Potential Internship Simulator Completion Certs
- Microsoft Desktop Associate
LANGUAGES
Bilingual - Spanish & English
Timeline
Sales Support Specialist
Knotwood
03.2025 - Current
IT Technician Intern/Support Team Member
MAXX Potential
01.2025 - 03.2025
High School Diploma - undefined
West View High School
Microsoft Desktop Associate - IT And Computer Science-related Fields
GateWay Community College