Job Search Status
Open to workDesired start date: 2 weeks notice
Desired Job Title
Sales Support SpecialistWork Type
Full TimeLocation Preference
On-SiteLocation: Schaumburg, IL
Open to relocation: No
Open To Work
Britney Poremba
Schaumburg,IL
Work Preference
Summary
Dynamic individual with hands-on experience in Sales Support and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Equipped with a strong willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
20
20
years of professional experience
Work History
Sales Support Specialist
Kosmek USA Ltd.
Lombard, IL
02.2018 - Current
- Coordinated sales order processing, ensuring timely and accurate fulfillment of customer requests.
- Collaborated with cross-functional teams to streamline communication and improve response times.
- Assisted in developing sales presentations, enhancing product knowledge for internal teams and clients.
- Managed customer inquiries, providing effective solutions to enhance satisfaction and retention.
- Developed training materials for ongoing professional development, ensuring consistent knowledge across departments.
- Facilitated a smooth onboarding experience for new hires within the sales department by conducting training sessions on company products/services information systems.
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues related to products, services, and orders.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Stayed current on company offerings and industry trends.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Generated advertising brochure for vendor use.
- Recorded accurate and efficient records in customer database.
Retail Sales Associate
Bath & Body Works
Schaumburg, IL
08.2025 - Current
- Delivered exceptional customer service, enhancing overall shopping experience and fostering brand loyalty.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Implemented visual merchandising strategies to create appealing displays that drove foot traffic and increased sales.
- Resolved customer inquiries and complaints efficiently, maintaining high satisfaction ratings and positive store reputation.
- Collaborated with management on daily operational tasks, improving workflow efficiency within the store environment.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Greeted customers and provided outstanding customer service.
- Engaged with customers on sales floor, offering assistance and improving shopping experience.
- Assisted in setting up promotional displays to attract customer attention and boost sales.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Prioritized helping customers over completing other routine tasks in store.
Wait Staff Member
Cracker Barrel Restaurant
Romeoville, IL
08.2017 - 02.2018
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently while ensuring accuracy of orders.
- Collaborated with kitchen staff to maintain high standards of food presentation.
- Trained new staff on restaurant protocols and customer interaction techniques.
- Resolved customer complaints promptly, fostering positive dining experiences.
- Maintained cleanliness and organization of dining area, adhering to health regulations.
- Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
- Contributed to increased sales by upselling menu items and suggesting daily specials to guests.
- Established rapport with regular customers through personalized service and genuine interest in their dining experiences.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
Sales Associate
The Container Store
Schaumburg, IL
03.2017 - 07.2017
- Provided exceptional customer service, ensuring positive shopping experiences and building long-term relationships.
- Assisted in inventory management, including stock replenishment and organization on sales floor.
- Maintained product knowledge to effectively communicate features and benefits to customers.
- Collaborated with team members to create visually appealing product displays that enhanced store aesthetics.
- Streamlined checkout processes, reducing wait times and improving overall customer satisfaction.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Coordinated sales promotions and events to drive store traffic and increase sales volume.
- Managed inventory to ensure product availability, contributing to uptick in sales.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Prioritized helping customers over completing other routine tasks in store.
Education
Bachelor of Arts - Media Arts And Animation
Illinois Institute of Art - Schaumburg
Schaumburg, IL06-2016
Skills
Customer service
Teamwork
Problem-solving
Teamwork and collaboration
Time management
Customer assistance
SAP Proficient
Relationship building
Professional appearance
Phone etiquette
Conflict resolution
Customer needs assessment
Policy and procedure adherence
Interpersonal and written communication
Independent judgement
Order processing
Complaint management
Verbal and written communication
Data entry
Inventory audits
Email marketing
Calm demeanor
Positive and professional
Attention to detail
Adaptable and flexible
Strong communication and interpersonal skills
Goal driven
Timeline
Retail Sales Associate
Bath & Body Works
08.2025 - Current
Sales Support Specialist
Kosmek USA Ltd.
02.2018 - Current
Wait Staff Member
Cracker Barrel Restaurant
08.2017 - 02.2018
Sales Associate
The Container Store
03.2017 - 07.2017
Bachelor of Arts - Media Arts And Animation
Illinois Institute of Art - Schaumburg