Ashley Frank
Wausau,WI
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
17
17
years of professional experience
Work History
Sales Support Specialist
Aqua Finance
05.2022 - Current
- Managed customer accounts, responding to inquiries and resolving customer service issues
- Helped cultivate and maintain business relationships by professionally handling partner and customer needs.
- Researched and analyzed customer feedback to identify areas for improvement and growth opportunities.
- Informed customers of promotions to increase sales productivity and volume.
- Trained new employees on customer service, money handling and organizing strategies.
- Maintained current knowledge of evolving changes in marketplace.
- Quoted prices, credit terms and other bid specifications.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Selected correct products based on customer needs, product specifications and applicable regulations.
Face to Face Marketing
Tundraland
11.2021 - 05.2022
- Updated customer database and generated lists and counts for direct marketing projects.
- Used scripts or persuasive sales techniques to convince clients in accepting a free in home sales presentation with quote.
- Offered customers best-fit, beneficial solutions from available home improvement product line.
- Engaged in friendly conversation with customer to better uncover individual needs.
Cashier
Michaels Craft Store
05.2021 - 11.2021
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
Sales Support Specialist
Footlocker Inc
10.2006 - 05.2021
- Managed customer accounts, responding to inquiries and resolving customer service issues
- Helped cultivate and maintain business relationships by professionally handling partner and customer needs.
- Developed and maintained relationships with key accounts and existing customers.
- Informed customers of promotions to increase sales productivity and volume.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Recorded accurate and efficient records in customer database.
- Trained new employees on customer service, and organizing strategies.
- Kept detailed records of daily activities through online customer database.
- Selected correct products based on customer needs, product specifications and applicable regulations.
Education
Bachelor of Science - Criminal Justice
Grand Canyon University
Phoenix, AZ10.2021
Associate of Science - Criminal Justice
American InterContinental University
Phoenix, AZ10.2004
Skills
- Customer Needs Assessment
- Customer Order Management
- Business Development
- Customer Relationship Management
- Product and Service Sales
- Complaint Resolution
- Decision-Making
- Call Control
- Customer Service
- Communicating With Clients
- Data Entry
- Telephone Etiquette
- Microsoft Office
Timeline
Sales Support Specialist
Aqua Finance
05.2022 - Current
Face to Face Marketing
Tundraland
11.2021 - 05.2022
Cashier
Michaels Craft Store
05.2021 - 11.2021
Sales Support Specialist
Footlocker Inc
10.2006 - 05.2021
Bachelor of Science - Criminal Justice
Grand Canyon University
Associate of Science - Criminal Justice
American InterContinental University
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