Eric J. Mesa
Kasson ,Minnesota
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Sales Support Specialist
McNeilus Truck And Manufacturing
2025.02 - 2026.02
- Streamlined order processing to enhance customer satisfaction and ensure timely delivery.
- Coordinated with sales team to resolve customer inquiries and provide product information efficiently.
- Maintained accurate records of sales transactions and inventory levels using CRM systems.
- Developed training materials for new hires, improving onboarding efficiency and knowledge retention.
- Analyzed sales data to identify trends, supporting strategic decision-making for product offerings.
- Led cross-functional meetings to align sales initiatives with production capabilities and schedules.
- Implemented process improvements that reduced response times for customer orders and inquiries.
- Assisted customers with sales needs such as inventory and shipping questions.
- Managed customer accounts, responding to inquiries and resolving customer service issues
- Prepared and presented sales reports and customer profiles to upper management.
- Coordinated responses and resources to handle special client requests.
- Developed and maintained relationships with key accounts and existing customers.
Specialist/Loan Officer
Rochester Community And Technical College
2021.08 - 2025.01
- Origination, review, processing, administered student loan.
- Maintain strict confidentiality of students records and information.
- Complied with regulatory requirements of Department of Education as well as RCTC.
- Developed and maintained relationships with students and team leads in various departments in RCTC.
- Created a power point on College Budgeting, working on developing a Financial Literacy program for RCTC campus.
- Developed and implemented strategic initiatives to enhance student engagement and retention.
- Collaborated with faculty to design and deliver effective training programs for staff development.
Inside Sales/Customer Service Representative
National Standard
2018.03 - 2021.08
- Maintained customer satisfaction by providing problem-solving resources.
- Implements production, productivity and quality and customer service standards.
- Take incoming calls from customers as well as sales staff.
- Identifies customer service trends and determine system improvements.
- Work with internal partners to ensure collecting and analyzing customer information.
- Lead for industrial bead customers, also plans out monthly production calendar.
Claims Adjuster
Worth Ave Group
2018.06 - 2018.10
- Answered customer questions regarding deductibles.
- Prepared summaries of damage, payments and policy coverage.
- Examined claims forms and other records to determine insurance coverage.
- Verified insurance claims and determined fair amount for settlement.
- Evaluated insurance policies and analyzed damages to determine coverage.
- Evaluated evidence with ultimate goal of creating positive outcomes for client's claims.
- Reviewed and analyzed suspicious and potentially fraudulent insurance claims.
Outbound Sales/Outbound Sales Representative
Vyve Broadband
2016.07 - 2018.05
- Contacted customers after sales process to drive ongoing customer satisfaction and resolve issues and complaints.
- Made 50-100 cold calls per day resulting in client base growth by 10-15%.
- Used computer databases to keep track of phone calls, confidential notes about conversations and customer contact information.
- Represented company professionally in situations, working through challenging phone calls and cultivating positive interactions by remaining calm and poised.
- Identified customers from previously untapped market sectors with innovative call strategy.
- Overcame objections using friendly, persuasive strategies.
Mortgage Loan Originator
Financial Concepts Mortgage
2015.09 - 2016.07
- Updated borrowers through each step of loan application, approval and closing processes while remaining attentive to customer needs.
- Interviewed applicants to assess loan requirements before suggesting offers.
- Resolved discrepancies between borrowers, lenders and financial institutions with detail orientation and efficiency.
- Prepared documents for customers, submitting and overseeing through each step of closing process.
- Collected information from banks, institutions and employers to assess applicant eligibility.
- Worked with underwriters to fix application problems and resolve issues.
- Oversaw scheduling of timely loan closing to satisfy home builder and borrower needs.
Mortgage Loan Originator
Wells Fargo
2012.10 - 2015.09
- Updated borrowers through each step of loan application, approval and closing processes while remaining attentive to customer needs.
- Interviewed applicants to assess loan requirements before suggesting offers.
- Resolved discrepancies between borrowers, lenders and financial institutions with detail orientation and efficiency.
- Prepared documents for customers, submitting and overseeing through each step of closing process.
- Collected information from banks, institutions and employers to assess applicant eligibility.
- Worked with underwriters to fix application problems and resolve issues.
- Reviewed loan files and updated to match current standards.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Monitored pipelines to track and log status of loans.
Education
Bachelor of Administrative Studies - Business Administration
University of Phoenix
Oklahoma City, OK2007-05
Skills
- Strong sales and interpersonal skills
- Good motivator and ability to meet targets
- Excellent command over verbal and written communication
- Ability to maintain confidentiality and build good customer relationships
- Excellent time management and organizational skills
- Attention to detail with great customer service skills
- Self-starter and ability to work independently
- Customer relationship management
- Sales strategy development
- Customer needs assessment
- CRM software proficiency
- Complaint resolution
- Problem-solving
Timeline
Sales Support Specialist
McNeilus Truck And Manufacturing
2025.02 - 2026.02
Specialist/Loan Officer
Rochester Community And Technical College
2021.08 - 2025.01
Claims Adjuster
Worth Ave Group
2018.06 - 2018.10
Inside Sales/Customer Service Representative
National Standard
2018.03 - 2021.08
Outbound Sales/Outbound Sales Representative
Vyve Broadband
2016.07 - 2018.05
Mortgage Loan Originator
Financial Concepts Mortgage
2015.09 - 2016.07
Mortgage Loan Originator
Wells Fargo
2012.10 - 2015.09
Bachelor of Administrative Studies - Business Administration
University of Phoenix
References
Robert Powell
Owner Commercial Cleaning Service Of Oklahoma
5120 N Santa Fe Avenue, Suite B
Oklahoma City, OK 73118
Rpowell@commercialcleaningok.com
405.812.6721
Denise Strickland
National Standard
Manager Tire Bead Wire, Customer Service & Inside Sales
3602 North Perkins Road
Stillwater, OK 74075
denise.strickland@outlook.com
405.269.3107
Brian Pregler
Mortgage Loan Officer
First Liberty Bank
9601 N, May Avenue
Oklahoma City, OK 73120
bpregler@myfirstliberty.com
405.420.5380
Community Service
Kasson Football Booster Club- Treasure Kasson School Board-Clerk
Mentor in MOSIC with RCTC
Lead Men's Bible study