Eric J. Mesa
Kasson ,Minnesota
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Sales Support Specialist
McNeilus Truck And Manufacturing
Dodge Center, MN
02.2025 - 02.2026
- Streamlined order processing to enhance customer satisfaction and ensure timely delivery.
- Coordinated with sales team to resolve customer inquiries and provide product information efficiently.
- Maintained accurate records of sales transactions and inventory levels using CRM systems.
- Developed training materials for new hires, improving onboarding efficiency and knowledge retention.
- Analyzed sales data to identify trends, supporting strategic decision-making for product offerings.
- Led cross-functional meetings to align sales initiatives with production capabilities and schedules.
- Implemented process improvements that reduced response times for customer orders and inquiries.
- Assisted customers with sales needs such as inventory and shipping questions.
- Managed customer accounts, responding to inquiries and resolving customer service issues
- Prepared and presented sales reports and customer profiles to upper management.
- Coordinated responses and resources to handle special client requests.
- Developed and maintained relationships with key accounts and existing customers.
Specialist/Loan Officer
Rochester Community And Technical College
Rochester, MN
08.2021 - 01.2025
- Origination, review, processing, administered student loan.
- Maintain strict confidentiality of students records and information.
- Complied with regulatory requirements of Department of Education as well as RCTC.
- Developed and maintained relationships with students and team leads in various departments in RCTC.
- Created a power point on College Budgeting, working on developing a Financial Literacy program for RCTC campus.
- Developed and implemented strategic initiatives to enhance student engagement and retention.
- Collaborated with faculty to design and deliver effective training programs for staff development.
Inside Sales/Customer Service Representative
National Standard
Stillwater, OK
03.2018 - 08.2021
- Maintained customer satisfaction by providing problem-solving resources.
- Implements production, productivity and quality and customer service standards.
- Take incoming calls from customers as well as sales staff.
- Identifies customer service trends and determine system improvements.
- Work with internal partners to ensure collecting and analyzing customer information.
- Lead for industrial bead customers, also plans out monthly production calendar.
Claims Adjuster
Worth Ave Group
Stillwater, OK
06.2018 - 10.2018
- Answered customer questions regarding deductibles.
- Prepared summaries of damage, payments and policy coverage.
- Examined claims forms and other records to determine insurance coverage.
- Verified insurance claims and determined fair amount for settlement.
- Evaluated insurance policies and analyzed damages to determine coverage.
- Evaluated evidence with ultimate goal of creating positive outcomes for client's claims.
- Reviewed and analyzed suspicious and potentially fraudulent insurance claims.
Outbound Sales/Outbound Sales Representative
Vyve Broadband
Shawnee, OK
07.2016 - 05.2018
- Contacted customers after sales process to drive ongoing customer satisfaction and resolve issues and complaints.
- Made 50-100 cold calls per day resulting in client base growth by 10-15%.
- Used computer databases to keep track of phone calls, confidential notes about conversations and customer contact information.
- Represented company professionally in situations, working through challenging phone calls and cultivating positive interactions by remaining calm and poised.
- Identified customers from previously untapped market sectors with innovative call strategy.
- Overcame objections using friendly, persuasive strategies.
Mortgage Loan Originator
Financial Concepts Mortgage
Edmond, OK
09.2015 - 07.2016
- Updated borrowers through each step of loan application, approval and closing processes while remaining attentive to customer needs.
- Interviewed applicants to assess loan requirements before suggesting offers.
- Resolved discrepancies between borrowers, lenders and financial institutions with detail orientation and efficiency.
- Prepared documents for customers, submitting and overseeing through each step of closing process.
- Collected information from banks, institutions and employers to assess applicant eligibility.
- Worked with underwriters to fix application problems and resolve issues.
- Oversaw scheduling of timely loan closing to satisfy home builder and borrower needs.
Mortgage Loan Originator
Wells Fargo
Edmond, OK
10.2012 - 09.2015
- Updated borrowers through each step of loan application, approval and closing processes while remaining attentive to customer needs.
- Interviewed applicants to assess loan requirements before suggesting offers.
- Resolved discrepancies between borrowers, lenders and financial institutions with detail orientation and efficiency.
- Prepared documents for customers, submitting and overseeing through each step of closing process.
- Collected information from banks, institutions and employers to assess applicant eligibility.
- Worked with underwriters to fix application problems and resolve issues.
- Reviewed loan files and updated to match current standards.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Monitored pipelines to track and log status of loans.
Education
Bachelor of Administrative Studies - Business Administration
University of Phoenix
Oklahoma City, OK05-2007
Skills
- Strong sales and interpersonal skills
- Good motivator and ability to meet targets
- Excellent command over verbal and written communication
- Ability to maintain confidentiality and build good customer relationships
- Excellent time management and organizational skills
- Attention to detail with great customer service skills
- Self-starter and ability to work independently
- Customer relationship management
- Sales strategy development
- Customer needs assessment
- CRM software proficiency
- Complaint resolution
- Problem-solving
Timeline
Sales Support Specialist
McNeilus Truck And Manufacturing
02.2025 - 02.2026
Specialist/Loan Officer
Rochester Community And Technical College
08.2021 - 01.2025
Claims Adjuster
Worth Ave Group
06.2018 - 10.2018
Inside Sales/Customer Service Representative
National Standard
03.2018 - 08.2021
Outbound Sales/Outbound Sales Representative
Vyve Broadband
07.2016 - 05.2018
Mortgage Loan Originator
Financial Concepts Mortgage
09.2015 - 07.2016
Mortgage Loan Originator
Wells Fargo
10.2012 - 09.2015
Bachelor of Administrative Studies - Business Administration
University of Phoenix
References
Robert Powell
Owner Commercial Cleaning Service Of Oklahoma
5120 N Santa Fe Avenue, Suite B
Oklahoma City, OK 73118
Rpowell@commercialcleaningok.com
405.812.6721
Denise Strickland
National Standard
Manager Tire Bead Wire, Customer Service & Inside Sales
3602 North Perkins Road
Stillwater, OK 74075
denise.strickland@outlook.com
405.269.3107
Brian Pregler
Mortgage Loan Officer
First Liberty Bank
9601 N, May Avenue
Oklahoma City, OK 73120
bpregler@myfirstliberty.com
405.420.5380
Community Service
Kasson Football Booster Club- Treasure Kasson School Board-Clerk
Mentor in MOSIC with RCTC
Lead Men's Bible study