Maira Sandoval
Chicago,IL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Sales Support Specialist
Greenlane Holdings
04.2021 - Current
- Helping support book of business valued at $30M+ and increased sales last year by 10%.
- Responding and managing client inquiries and resolving client issues.
- Assisting clients daily with sales needs such as orders, quotes, inventory and shipping inquiries.
- Preparing and presenting sales reports for sales team using Power BI and Microsoft Excel.
- Coordinating responses to handle special client requests.
- Developed working knowledge of CRM to effectively track sales leads and activities.
Customer Success Manager
Yelp, Inc
02.2019 - 05.2020
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Created customer support strategies to increase customer retention.
- Established strong relationships with key customers, resulting in increased customer loyalty.
- Monitored customer progress and addressed customer inquires with timely and accurate updates.
- Collaborated with sales and product teams to address customer success objectives.
Account Executive
Yelp, Inc
10.2017 - 02.2019
- Managed sales cycle to maintain solid customer base as well as managed over 90 customer calls per day.
- Used consultative sales strategies to effectively overcome client objections and maximize sales activity.
- Identified customer needs by asking questions and advising on best solutions.
- Executed successful sales strategies to convert leads into customers.
- Listened to customer needs to identify and recommend best products and services.
Education
BBA - Business Administration
Robert Morris University
Chicago, IL11.2014
Skills
- Administrative Documentation
- Sales Records Management
- Strong Communication and Interpersonal Skills
- Customer Order Management
- Adaptable to Changing Demands
- Report Creation
- Account Management
- Meeting Sales Goals
Timeline
Sales Support Specialist
Greenlane Holdings
04.2021 - Current
Customer Success Manager
Yelp, Inc
02.2019 - 05.2020
Account Executive
Yelp, Inc
10.2017 - 02.2019
BBA - Business Administration
Robert Morris University
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