DEYANIRA SERNATINGER
New York,NY
Summary
Polished and service driven Maître d' with over 15 years of experience in the industry orchestrating exceptional front of the house operations in high-end dining environments. Expert in guest relations, reservation management and team leadership. Adept at balancing hospitality excellence with operational efficency in fast paced luxury settings.
Overview
14
14
years of professional experience
Work History
Maitre D'
Cafe Boulud
2023.11 - Current
- Manage front of the house operations for high volume upscale restaurant seating
- Coordinate reservations, walk-ins and table assignments to maximize flow and minimize wait times
- Deliver personalized service to VIP and repeat clientele
- Train and supervise staff, ensuring adherence to service standards and brand image
- Event coordinator & Private dining
- Collaborate with kitchen and management team to ensure seamless service execution
- Upselling & Revenue optimization
Captain
The Odeon
2023.10 - Current
- In charge of lunch and brunch service. Demonstrated the ability to work busy services while collaborating with team members to maintain a smooth flow of operations. Ability to multitask and take on a heavy workload while continuing to provide an exceptional customer experience. Established positive rapport with guests through attentive service and personalized interactions, contributing to a welcoming dining atmosphere.
Bartender
Koloman
2022.01 - 2023.02
- Prepared drinks for the entire restaurant as well as serving and making food recommendations for guests dining at the bar. Handled high cover counts during special events, nights, and weekends. Performed opening and closing duties, printed sales reports, set up for incoming shifts, prepared cash drawers, and took inventories. Maintained the bar presentable and well-stocked to meet customer expectations. Prepared cordials, batches and syrups from scratch following house recipes.
Captain
Serra-Eataly
2022.09 - 2022.12
- Managed a dedicated section of twelve tables in a bustling restaurant serving in excess of three hundred guests per service. Expertly took and delivered orders showing an in depth knowledge of menu items. Skillfully navigated high pressure situations during peak dining hours. Played a key role in maintaining the overall flow and organization of the dining area.
General Manager
Unico
2018.03 - 2022.06
- As a versatile general manager, adeptly balanced managerial responsibilities with hands-on service excellence in a dynamic hospitality setting. Demonstrated leadership by overseeing daily operations, staff management and ensuring a seamless guest experience. Spearheaded the creation of an innovative cocktail menu, showcasing creativity and an understanding of current industry trends. Successfully implemented strategic initiatives to drive revenue and exceed business objectives.
General Manager
Hotel Mi Amor/Unico
2014.11 - 2016.12
- As a dedicated manager overseeing breakfast and dinner services, I successfully implemented strategic initiatives that significantly improved labor and beverage costs while maintaining exceptional service standards. Achieved top ratings for both the hotel and restaurant through a focus on operational efficiency, staff training and guest satisfaction.
Co-Owner
Unico
2013.08 - 2014.11
- As Co-owner of Unico we earned the reputation as the best restaurant in Tulum after a short time. Played a pivotal role in crafting a unique culinary experience. Demonstrated leadership in managing operations, ensuring exceptional customer service, and fostering a positive team culture. Recognized for excellence, attracted investor interest leading to a successful partnership in launching a new boutique hotel.
Property Manager
Tulum Vacation Rentals
2012.09 - 2014.11
- As a proactive property manager, successfully elevated rental property performance by implementing strategic initiatives. Achieved notable increases in rental occupancy rates through targeted marketing and tenant retention strategies.
Education
Bachelors Degree - Marketing
University-Tech de Monterrey
Mexico City2008-01
Skills
- High attention to detail, punctual and reliable, team player, excellent customer service skills, multitasking ability, problem solver, adaptability, professionalism
- Reservations platform Resy and Opentable
- POS Toast and Lightspeed
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Maitre D'
Cafe Boulud
2023.11 - Current
Captain
The Odeon
2023.10 - Current
Captain
Serra-Eataly
2022.09 - 2022.12
Bartender
Koloman
2022.01 - 2023.02
General Manager
Unico
2018.03 - 2022.06
General Manager
Hotel Mi Amor/Unico
2014.11 - 2016.12
Co-Owner
Unico
2013.08 - 2014.11
Property Manager
Tulum Vacation Rentals
2012.09 - 2014.11
Bachelors Degree - Marketing
University-Tech de Monterrey