Summary
Overview
Work History
Education
Skills
Timeline
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DE'YANNA ADAMS

Summary

Current college student with enthusiasm for customer service. Possesses excellent communication, problem-solving, and organization skills. Talented at offering superior customer service and working in a team environment. Self-motivated and goal-oriented individual with a commitment to excellence.

Overview

3
3
years of professional experience

Work History

Crew Member Plus

Dunkin Donuts
05.2024 - 08.2024
  • Greeted customers in a friendly and professional manner, ensuring customer satisfaction.
  • Performed cashier duties such as accepting payments, issuing change, and counting money back to customers.
  • Coordinated with other crew members to complete assigned tasks quickly and effectively.
  • Demonstrated excellent communication skills when dealing with customer inquiries and complaints.
  • Placed orders into POS systems and handled cash and credit transactions.
  • Memorized food and drink recipes to prepare orders with speed and accuracy.
  • Restocked shelves with merchandise throughout shift.
  • Packaged and labeled to-go and delivery orders for pickup.

Crew Member

Taco Bell
06.2023 - 08.2023
  • Performed cashier duties such as accepting payments, issuing change, and counting money back to customers.
  • Coordinated with other crew members to complete assigned tasks quickly and effectively.
  • Cross-trained in multiple positions within the store as needed.
  • Demonstrated excellent communication skills when dealing with customer inquiries and complaints.
  • Placed orders into POS systems and handled cash and credit transactions.
  • Restocked shelves with merchandise throughout shift.
  • Packaged and labeled to-go and delivery orders for pickup.
  • Cleaned and sanitized store restroom areas and stalls.

Preschool Assistant Teacher

Aunt Jenn's Early Learning
03.2022 - 07.2022
  • Developed strong relationships with children and their families while providing a safe, nurturing environment.
  • Kept classrooms and play areas tidy and well-organized for safety.
  • Collaborated with lead teachers to plan and execute daily activities.
  • Ensured that the classroom was prepared for daily activities by setting up materials and equipment.
  • Assisted lead teacher with creating and implementing lesson plans.
  • Incorporated music, art and movement into daily lesson plans to enhance student engagement.
  • Coordinated snacks, nap time and bathroom activities for children throughout school day.

Sales Associate

Kohls
10.2021 - 01.2022
  • Greeted customers warmly and offered assistance.
  • Helped customers find and select products.
  • Kept work area clean, organized and free of clutter at all times.
  • Operated cash register and POS to handle purchases, refunds, and exchanges for customers.
  • Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously.
  • Greeted and escorted customers to product racks and shelves to assist with finding merchandise.
  • Organized merchandise displays to promote higher levels of customer engagement.
  • Tagged new merchandise for sale and updated signs.

Education

Bachelor of Science (B.S.) - Biology

University of North Carolina at Greensboro
Greensboro, NC
05.2026

High School Diploma -

Concord High Schol
Concord
06.2020

Skills

  • Time management
  • Creativity and innovation
  • Empathy and understanding
  • Multitasking abilities
  • Team building
  • Positive attitude
  • Active listening
  • Effective communication
  • Data Analysis
  • Integrity and honesty
  • Critical thinking
  • Analytical thinking
  • Leadership qualities
  • Organizational skills

Timeline

Crew Member Plus

Dunkin Donuts
05.2024 - 08.2024

Crew Member

Taco Bell
06.2023 - 08.2023

Preschool Assistant Teacher

Aunt Jenn's Early Learning
03.2022 - 07.2022

Sales Associate

Kohls
10.2021 - 01.2022

Bachelor of Science (B.S.) - Biology

University of North Carolina at Greensboro

High School Diploma -

Concord High Schol

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