Melissa Wireman
Nashville,TN
Summary
Proven to excel in high-pressure environments, I leveraged teamwork and critical thinking at Dunkin' Donuts to enhance customer satisfaction and streamline operations. Skilled in customer service and safety awareness, I consistently exceeded performance goals, contributing to a positive company reputation and operational efficiency.
Overview
26
26
years of professional experience
Work History
Crew Member Plus
Dunkin' Donuts
Nashville, TN
04.2024 - Current
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Trained new team members on procedures, customer service, and sales techniques.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Became familiar with products to answer questions and make suggestions.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Operated cash register to ring up final bill and process various forms of payment.
- Prepared products following restaurant, health, and safety standards and procedures.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Participated in ongoing training programs to continuously update knowledge of company policies and procedures.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Delivered exceptional service as illustrated through multiple positive Yelp reviews.
Paint Prepper and Sprayer
American Food Service
Savannah, TN
01.1999 - 07.2021
- Cleaned guns, tanks and tubes with solvents, wire brushes and cloths.
- Maximized paint adhesion by properly sanding and smoothing surfaces before application.
- Demonstrated attention to detail while inspecting surfaces for flaws or defects prior to painting processes.
- Maintained a safe working environment by following all safety protocols and wearing appropriate protective gear.
- Minimized overspray issues by utilizing effective masking techniques for multiple surface types.
- Increased customer satisfaction with detailed paint preparations, resulting in high-quality finishes.
- Contributed to team success by collaborating with painters and other preppers in the completion of projects.
- Adapted effectively to changing project requirements, adjusting work methods as necessary based on specific client needs or requests.
- Reduced rework rate by carefully masking areas not designated for painting.
- Completed projects within deadline constraints through consistent adherence to schedules and prioritization of tasks.
- Assisted paint team with staying on track for scheduled deliveries by quickly completing work.
- Filled small tents and scratches with body fillers and smoothed excess materials.
- Expedited project timelines through efficient use of time and resources during paint preparation stages.
- Backed up refinish technicians by applying paint and touching up errors.
- Expanded skill set through ongoing training on new techniques and equipment related to paint preparation tasks.
- Disassembled and expertly reassembled spray equipment for maintenance.
- Facilitated clear communication among team members, addressing any concerns or questions regarding paint preparation procedures promptly and thoroughly.
- Determined paint flow, viscosity and coating quality using visual inspections and viscometers.
- Executed work orders for painting team as part of larger project schedule.
- Held or positioned spray guns to direct spray onto articles.
- Met exacting tolerances when sanding and sealing final finishes.
- Primed, painted, varnished and lacquered walls and surfaces.
- Adapted quickly to work site changes by adjusting techniques or selecting alternative coatings as needed for optimal results.
- Ensured safety compliance by correctly wearing protective gear and following established procedures during the spraying process.
- Assisted in training new employees on proper spraying techniques, equipment maintenance, and safety protocols for increased productivity.
- Expanded knowledge about different coating systems regularly to stay informed about industry advancements and best practices.
- Contributed to a positive work environment by maintaining a professional attitude, cooperating with team members, and sharing expertise as needed for the overall success of the team.
- Participated in regular safety training sessions, reinforcing proper techniques, and staying up to date on regulatory changes that impact workplace procedures.
- Enhanced customer satisfaction with excellent communication skills, addressing concerns promptly, and delivering on-time results in line with expectations.
- Achieved consistent high-quality finishes by carefully preparing surfaces and applying appropriate coatings.
- Maintained spray equipment functionality through regular inspections, cleaning, and necessary repairs or replacements as needed.
- Upheld company reputation for excellence through meticulous attention to detail in executing all aspects of the spraying process from surface preparation to final touchups.
- Demonstrated flexibility by adapting quickly to unexpected project challenges or last-minute client requests without compromising quality or timeliness.
- Collaborated effectively with team members to complete large-scale projects within tight deadlines while maintaining quality standards.
- Completed projects with attention to strict respiratory health standards to avoid Type accidents.
- Maintained knowledge of equipment necessary to complete jobs, acquiring new skills and techniques.
- Sanded and removed blemishes, dents and other imperfections on painting surfaces.
- Buffed and finished surfaces after painting to complete product finish.
- Combined chemicals and mixed fertilizers, carefully observing all manufacturer instructions, to create proper mixtures and maintain safety.
- Represented company professionally by dressing appropriately, being organized and arriving on time for every appointment.
- Delivered exemplary service to all customers, encouraging repeat business, positive feedback and long-term loyalty.
Machine Operator
Wise Company
Savannah, TN
02.1998 - 01.1999
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
- Operated various types of machinery, contributing to the successful completion of diverse projects.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Collaborated with team members to optimize production processes and improve overall performance.
- Maintained open communication lines with supervisors regarding project status updates, potential delays, or any concerns affecting production timelines.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
- Upheld high-quality standards while meeting tight deadlines during periods of increased demand.
- Reduced downtime by conducting regular equipment inspections and identifying necessary repairs.
- Adhered to strict quality control measures, guaranteeing consistent product output that met or exceeded customer expectations.
- Participated in cross-functional teams focused on achieving company-wide goals related to safety, quality, and productivity improvements.
- Assisted in the implementation of new equipment, resulting in increased productivity and cost savings.
- Quickly shut down equipment in emergency situations following protocols.
Education
GED -
Washington County Board Of Education
Johnson City, TN06.2007
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-Solving
- Self-discipline
- Interactive communication skills
- Flexible Schedule
- Integrity and Honesty
- Safety awareness
- Initiative and Self-Motivation
- Leadership Qualities
- Heavy Lifting
- Learning Agility
- Store Opening and Closing
- Crew Leadership
- Safety
- Resilience and persistence
- Complex Problem-Solving
- Creativity and Innovation
- Positive Company Representation
- Team Player
- Adaptability and Flexibility
- Collaboration and Teamwork
- Attention to Detail
- Dependable and Cooperative
- Critical Thinking
Timeline
Crew Member Plus
Dunkin' Donuts
04.2024 - Current
Paint Prepper and Sprayer
American Food Service
01.1999 - 07.2021
Machine Operator
Wise Company
02.1998 - 01.1999
GED -
Washington County Board Of Education