Deyon Canada
Lexington,KY
Summary
Patient-focused Patient Relations Assistant equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals, and policy enforcement. Talented in finding balanced solutions and resolving conflicts.
Overview
12
12
years of professional experience
Work History
Patient Relations Assistant
UK HealthCare
Lexington, Kentucky
02.2022 - Current
- Maintained confidentiality of data by following strict information security protocols.
- Collaborated with other departments within the facility to coordinate services for patients.
- Provided customer service to patients in person and by phone.
- Communicated schedule changes effectively throughout the organization when necessary.
Store Associate
Macy's
Lexington, KY
10.2022 - 09.2023
- Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
- Followed loss prevention guidelines to deter theft.
- Replenished shelves as needed to maintain attractive store displays throughout the day.
UK Steps Lab Courier
UK Healthcare
Lexington, KY
02.2021 - 02.2022
- Properly documented all specimens received
- Delivered labs to locations within specific timeframes
- Picked up medical specimens from multiple locations within the Uk Cancer facilities.
Call Center Representative
Conduent
Lexington, Kentucky
10.2019 - 10.2020
- Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems
- Asked probing questions to determine service needs and accurately input information into electronic systems
- Managed customer expectations by clarifying needs, identifying options and recommending products and services
- Expedited packages and traced missing items by working closely with production, sales and warehouse team members.
Cashier/Floor Associate
Big Lots
Lexington, Kentucky
12.2018 - 01.2020
- Assisted manager with store opening and closing procedures
- Helped customers find specific products, answering questions and offering advice
- Learned roles of other departments to provide coverage and keep store operational
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Server
Highgrove At Tates Creek
Lexington, KY
08.2018 - 08.2019
- Discussed alternative selections with chef for guests with food allergies or gluten-free requests
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly
- Managed closing & opening duties, including restocking items and reconciling cash drawer
- Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
Lead Server/Trainer
Brookdale Richmond Place
Lexington, KY
10.2015 - 08.2018
- Take food orders and relay orders to kitchens
- Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seating
- Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed
- Perform serving, cleaning, or stocking duties
- Provide customer service by greeting customers, answering customer's inquiries, resolving complaints, also serving and replenishing food or beverages to patrons
- Managed and collaborated with 50+ servers and staff members and effectively fostered team-oriented environment.
Party Host
Chuck E. Cheese's
Lexington, KY
05.2014 - 09.2015
- Greet guests and seat them at tables or in waiting areas
- Operate cash registers to accept payments for food and beverages
- Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed
- Inspect restrooms for cleanliness and availability of supplies and clean restrooms when necessary
- Plan parties or other special events and services.
Education
Some College (No Degree) - Exercise Science -
Western Kentucky University
Skills
- Excellent multi-tasker
- Customer assistance
- Appointment Scheduling
- Customer service
- Critical Thinking
Timeline
Store Associate
Macy's
10.2022 - 09.2023
Patient Relations Assistant
UK HealthCare
02.2022 - Current
UK Steps Lab Courier
UK Healthcare
02.2021 - 02.2022
Call Center Representative
Conduent
10.2019 - 10.2020
Cashier/Floor Associate
Big Lots
12.2018 - 01.2020
Server
Highgrove At Tates Creek
08.2018 - 08.2019
Lead Server/Trainer
Brookdale Richmond Place
10.2015 - 08.2018
Party Host
Chuck E. Cheese's
05.2014 - 09.2015
Some College (No Degree) - Exercise Science -
Western Kentucky University