Anna Swanson
Houston,TX
Summary
Hi my name is Anna Marie Swanson I'm applying for the open position, I'm 33 years old, full time single mother of two children but with help now with my parents, &’ also their father, so there will no problem for the care of my children, have reliable transportation I have my own car, I do have a little bit of a gap since my last jobs of being unemployed, but there is good reason why because of my oldest son who was diagnosed with autism at the age of three i stayed home over the years to take care of him being a single mother an his needs and put him in therapy an public schools, and he’s doing so great now and still making me proud I’m very proud of my son so that makes me a very proud autism mom to a fourteen year old watching him growing and getting older on me, I have over a few years in customer service and sale associate as well as please the customers to perform any tasks assigned, I am very organized to perform my jobs to please the customers, I work well with everyone an achieve a positive environment because it is not ever a great experience with a smile an positive mind.
Overview
21
21
years of professional experience
Work History
Patient Access Representative
Baylor St.Lukes
Houston, TX
02.2023 - Current
- Greeted patients and visitors in a courteous and professional manner.
- Processed patient admissions, registrations, transfers, and discharges according to established procedures.
- Verified insurance coverage for services provided by the facility.
- Collected co-pays and other payments from patients at time of service.
- Ensured accuracy of all data entered into computer system.
- Scanned documents into electronic medical records system.
- Maintained confidentiality of all patient information in accordance with HIPAA regulations.
- Answered phones promptly in a professional manner.
- Assisted with scheduling outpatient appointments.
- Responded to patient inquiries regarding billing or financial matters.
- Created new patient accounts in EMR system as needed.
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
- Assisted with preparing daily cash reports for accounting department.
- Provided assistance to internal departments when needed.
- Collaborated with other departments to ensure quality customer service was delivered.
- Applied HIPAA privacy and security regulations while handling patient information.
- Verified demographics and insurance information to register patients in computer system.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
Assistant Manager
Kids Footlocker
Houston, TX
10.2020 - Current
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
Bar Manager
Paradise Uncensored
Houston, TX
10.2022 - 01.2024
- Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
- Reviewed monthly sales reports to identify areas of improvement and growth opportunities.
- Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
- Monitored the performance of bartenders to ensure that all customers received prompt service in a courteous manner.
- Maintained accurate records of liquor inventory and purchases for budgeting purposes.
Sale Associate
Tj Maxx
Houston, TX
02.2019 - 09.2019
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Planned and completed group projects, working smoothly with others.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Bartender
Cluckers Bar
Houston, TX
05.2016 - 09.2018
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Provided drink suggestions to customers based on their preferences.
- Processed payments accurately and efficiently with POS system.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Cleansed glasses with sanitizing solution after each use.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Performed opening and closing duties including restocking supplies.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Checked identification cards for proof of age prior to serving alcohol beverages.
Cashier
Natalie's Candy Jar
Houston, TX
03.2017 - 01.2018
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Cashier/Sale Associate/Food
Bush In Airport SSP America
Houston, TX
09.2013 - 12.2013
- Greeted customers and answered any questions they had about the store's products and services.
- Stocked shelves with merchandise when needed.
Car Washer
Car Spa
Houston, Tx
06.2007 - 08.2009
- Cleaned interior and exterior of vehicles using a pressure washer, brushes, soap, and other cleaning materials.
- Polished the exterior surfaces of cars to remove dirt and grime.
- Vacuumed upholstery in order to remove dust particles.
- Applied wax to the car's surface in order to protect it from environmental damage.
- Wiped down windows with special cleaning solutions for spotless clarity.
- Scrubbed tires and wheels with specialized chemicals and polishes for maximum shine.
- Dried vehicles off after washings using microfiber towels to avoid streaks and smears.
- Maintained cleanliness of work area by disposing of trash properly.
Waitress
Pluckers Wing Bar
Houston, TX
04.2006 - 09.2006
- Greeted customers and provided menus.
Floor Associate
Plato's Closet
Houston, TX
10.2005 - 11.2005
- Greeted customers and answered their questions about product availability, prices, and use.
- Assisted customers with locating merchandise in the store.
- Maintained high standards of customer service during all interactions.
- Stocked shelves with merchandise according to company guidelines.
- Organized displays to attract customers and promote sales.
- Restocked shelves as needed throughout the day.
- Performed inventory counts on a regular basis to ensure accuracy of stock levels.
- Ensured that aisles were neat, clean, and free from hazards at all times.
- Assisted with unloading trucks when necessary.
Sales
Clear Internet
Houston, TX
08.2005 - 10.2005
- Determined sales training needs by observing sales transactions, reviewing sales reports and receiving input from sales managers.
Cashier
Vietnamese Restaurant
Houston, TX
02.2005 - 05.2005
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Cashier/ Sale Associate/ Floor Associate
Menchies Frozen Yogurt
Houston, TX
03.2004 - 07.2004
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
High School Diploma - undefined
Cy Creek High School
2010
Skills
- Quick learner
- Customer service mindset
- Strong organizational skills
- Reliable team worker
- Neat, clean and professional appearance
- Comfortable standing for long time periods
- Excellent multi-tasker
- Available
- Dependable
- Able to regularly lift/move up to 25-50 lbs
- Able to work in a fast paced environment
- Organized
- Excellent multi-tasker
- Sales Development
- Inventory Control
- Meeting deadlines
- Client Service
- Relationship Building
- Positive and professional
- Time Management
- Problem-solving skills
- Teamwork and Collaboration
- Excellent communication skills
Timeline
Patient Access Representative
Baylor St.Lukes
02.2023 - Current
Bar Manager
Paradise Uncensored
10.2022 - 01.2024
Assistant Manager
Kids Footlocker
10.2020 - Current
Sale Associate
Tj Maxx
02.2019 - 09.2019
Cashier
Natalie's Candy Jar
03.2017 - 01.2018
Bartender
Cluckers Bar
05.2016 - 09.2018
Cashier/Sale Associate/Food
Bush In Airport SSP America
09.2013 - 12.2013
Car Washer
Car Spa
06.2007 - 08.2009
Waitress
Pluckers Wing Bar
04.2006 - 09.2006
Floor Associate
Plato's Closet
10.2005 - 11.2005
Sales
Clear Internet
08.2005 - 10.2005
Cashier
Vietnamese Restaurant
02.2005 - 05.2005
Cashier/ Sale Associate/ Floor Associate
Menchies Frozen Yogurt
03.2004 - 07.2004
High School Diploma - undefined
Cy Creek High School