Kali Staz
Lewisberry
Summary
Outgoing and friendly team player with excellent customer service skills. Organized, detail oriented, reliable and punctual individual. Seeking full time employment in the medical field as a full time receptionist or a customer service representative.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Patient Service Representative
WellSpan Health
York, PA
08.2024 - Current
- Provided exceptional customer service to patients, ensuring a positive experience throughout their visit
- Verified insurance coverage and obtained necessary authorizations for medical services, minimizing billing errors
- Maintained accurate patient records by updating personal information, medical history, and insurance details in the electronic database
- Assisted with the check-in process by verifying patient demographics, collecting co-pays, and explaining office policies
- Collaborated with healthcare providers to coordinate referrals for specialized treatments or consultations as required
- Managed incoming/outgoing correspondence such as emails, faxes, and mail to ensure timely communication between patients and healthcare professionals
- Educated patients on available resources such as online portals or mobile applications for accessing test results or scheduling appointments
- Performed administrative tasks including filing documents, organizing charts, maintaining inventory of office supplies, etc
Physician Office Assistant
WellSpan Health
York, PA
03.2023 - Current
- Answer phones with Five9 system
- Schedule appointments
- Directs patients telephone encounters to appropriate staff/pools
- Check patients in/out make sure registration is up to date
- Collect balances from patients
- Review/Transcribe Referrals
Medical Office Assistant
Penn State Health
Camp Hill, PA
06.2022 - 03.2023
- Answer phones
- Direct calls
- Check patients in/out
- Collect balances from patients
- Schedule appointments
- Schedule EKG, Echocardiogram, and Nuclear Stress testing appointments
Front Desk Receptionist
Memorial Eye Institute
Harrisburg, PA
06.2019 - 06.2022
- Work in a very fast paced environment, under stress very well. Answer general questions for patients and field phone calls.
- Check patients in and out, pull charts an check insurance authorizations.
- Responsible for acquiring prior authorizations and insurance referrals for exams, surgeries and other appointments.
- Collected copays, surgery costs and other expenses for patients.
Optician/Receptionist
Designer Family Eyecare
York, PA
05.2018 - 05.2019
- Answer phones
- Direct calls
- Check patients in/out
- Collect balances from patients
- Schedule appointments
- Submit insurance claims
- Help patients select eyeglasses
- Verify eligibility through insurances before patient appointments
- Submitted CMS 1500 forms for services preformed
- Reconciled incoming checks from insurances matching with claims submitted and making sure payment matches contract payment amounts
Patient Care Technician
Penn State Hershey Medical Center
Hershey, PA
01.2026 - Current
- Assisted nursing staff with daily activities, enhancing patient comfort and satisfaction.
- Maintained accurate patient records using electronic health record systems to ensure compliance.
- Collaborated with multidisciplinary teams to develop personalized care plans for patients.
- Trained new technicians on best practices in patient care and safety protocols.
- Advocated for patients' needs within healthcare teams, fostering effective communication and support networks.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Performed EKGs, bladder scans and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
Fulfillment Associate
Chewy
Mechanicsburg, PA
08.2017 - 01.2018
- Received in product
- Inspected incoming product for damaged product
- Picked for orders
- Accurately counted product to be put away
Optician
Premier Eyecare
Harrisburg, PA
06.2013 - 01.2017
- Computed sales prices, total purchases and processed payments.
- Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
- Participated in various incentive programs and contests designed to support achievement of production goals.
- Recommended merchandise based on customer needs.
- Assisted patients with eyeglass purchases.
- Knowledge of different lenses and coatings.
- Facilitated monthly and quarterly physical inventory counts.
Education
GED - undefined
Skills
- Data Entry
- Multi-line Phone Systems
- Patient Care
- Medical Records
- Insurance Verification
- Medical Billing
- Triage
- Detail-oriented
- Medical Office Experience
- Time management
- Multi-tasker
- EMR Systems
- Medical Scheduling
- HIPAA
- Excellent multi-tasker
- Medical Receptionist
- HIPAA compliance
- Customer service
- Insurance verification
- Insurance verifying
Certification
Driver's License
Additional Information
- Authorized to work in the US for any employer
- Skills
- Time management Organized
- Detail-oriented Reliable and dependable
- Excellent multi-tasker
- Flexible schedule
Timeline
Patient Care Technician
Penn State Hershey Medical Center
01.2026 - Current
Patient Service Representative
WellSpan Health
08.2024 - Current
Physician Office Assistant
WellSpan Health
03.2023 - Current
Medical Office Assistant
Penn State Health
06.2022 - 03.2023
Front Desk Receptionist
Memorial Eye Institute
06.2019 - 06.2022
Optician/Receptionist
Designer Family Eyecare
05.2018 - 05.2019
Fulfillment Associate
Chewy
08.2017 - 01.2018
Optician
Premier Eyecare
06.2013 - 01.2017