Deyse Martinez
St. Michael,MN
Summary
Dedicated HR professional skilled in onboarding and organizational management, with extensive experience in customer service. Proven track record in optimizing workflows and enhancing employee satisfaction through effective schedule management and compliance oversight.
Overview
2
2
Languages
22
22
years of professional experience
Work History
HR Coordinator
Channel Partners (Formerly Retail Merchandising Services)
08.2022 - Current
- Screened and interviewed job applicants to identify top candidates for available positions.
- Completed new-hire I-9 forms and onboarding documentation accurately and efficiently.
- Managed employee schedules and facilitated approval process for time-off requests.
- Conducted annual audits to verify compliance with employment laws and HR regulations.
- Responded promptly and professionally to emails, voicemails, and employee inquiries.
Customer Service Manager
JDS Marketing & Sales
12.2005 - 02.2020
- Delivered exceptional customer service by addressing client needs and resolving concerns promptly and professionally.
- Followed up with customers on product concerns, defects, returns, and service issues to ensure resolution and satisfaction.
- Contacted customers about declined credit card payments to secure updated payment information and maintain account status.
- Managed daily front-office operations, ensuring efficient workflow and a professional customer experience.
- Accurately recorded credit card and check payments in the company's database system.
- Maintained Excel spreadsheets to track service claims and refunds issued, ensuring accurate records for efficient processing.
- Prepared and distributed weekly statements for large accounts, documenting weekly sales activity.
- Assisted supervisors and company CEOs with various administrative, operational, and special projects.
Bilingual Customer Service
Best Buy Corporation
Richfield, MN
02.2005 - 05.2005
- Provided bilingual customer service in both English and Spanish within a fast-paced call center environment.
- Responded to customer inquiries, addressed concerns, and resolved complaints while maintaining a professional and positive customer experience.
- Assisted customers in assessing service needs to determine necessity of in-home technician visits, enhancing customer satisfaction.
- Supported the sales team by providing English-to-Spanish and Spanish-to-English interpretation for customers placing orders.
- Researched customer orders and processed duplicate receipts to ensure accurate account management.
- Documented customer interactions, service requests, and resolutions to maintain compliance with company procedures and improve service quality.
Education
Some College (No Degree) - Business Management
Penn Foster
High School Diploma -
Osseo High School
Skills
- Employee onboarding
- Microsoft Office proficiency
- Organizational skills
- Problem solving
- Leadership and teamwork
- Dependability and attention to detail
- Customer-focused professionalism
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
HR Coordinator
Channel Partners (Formerly Retail Merchandising Services)
08.2022 - Current
Customer Service Manager
JDS Marketing & Sales
12.2005 - 02.2020
Bilingual Customer Service
Best Buy Corporation
02.2005 - 05.2005
Some College (No Degree) - Business Management
Penn Foster
High School Diploma -
Osseo High School