Deysi Iturralde
Mount Prospect,IL
Summary
Well-organized Medical Secretary with demonstrated knowledge of healthcare procedures and administrative operations. Versed in insurance forms, charts and other business correspondence. Detailed understanding of complex office and database systems for maintaining secure patient information. Dedicated Unit Secretary skilled in patient records management healthcare operations illustrated over 18 years of industry experience. Certified Nursing Assistant offering 18 years of experience in healthcare environments. Promotes superior time-management skills, compassionate bedside manner and astute observational ability. Knowledgeable about mobility assistance and patient hygiene needs.
Overview
2
2
years of professional experience
Work History
Unit Secretary/Receptionist
Lake Forest Place
Lake Forest, IL
12.2021 - Current
- Assisted nursing staff with administrative tasks such as scheduling appointments, ordering supplies and preparing charts.
- Managed unit call reception and routed calls to correct department.
- Answered telephone calls promptly and directed them to appropriate personnel or departments.
- Monitored unit supply levels and notified management of ordering needs.
- Prepared documents for signature by physicians or other authorized personnel.
- Responded to requests from internal staff regarding patient information in accordance with HIPAA regulations.
- Ordered and maintained supply inventory for medical office.
- Answered phone calls to provide assistance, information and medical personnel access.
- Scheduled and confirmed patient appointments and consultations.
- Scheduled and confirmed transportations for patients.
Medical Record Secretary
Lexington Health Care Center
Wheeling, IL
2011 - 2020
- Prepared documents for signature by physicians or other authorized personnel.
- Provided clerical support including filing, faxing, photocopying and data entry of patient information into electronic health record systems.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Uploaded physician progress notes, history and physicals into electronic medical records.
- Scanned incoming documentation
CNA
Dimension Living
Mount Prospect, IL
01.2023 - 04.2023
CNA
Lexington Health Care Center
Wheeling, IL
2005 - 2011
- Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
- Recognized signs, symptoms of abuse, neglect and reported them per policy.
- Assisted in preparing meals according to prescribed diets while monitoring food consumption levels.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
Education
William Rainey Harper College
Palatine, IL12-2021
High School Diploma -
Glenbrook South High School
Glenview, IL07-2010
CNA Certificate
Oakton Community College
Des Plaines, IL06-2004
Skills
- Nursing Unit Operations
- Patient Chart Maintenance
- Follow-Up Appointment Scheduling
- Patient Reception
- High costumer service standard
- Patient Care
- Care Plan Implementation
- Scheduling
- Patient-Focused Care
- Vital Signs Monitoring
Languages
Spanish
Native/ Bilingual
English
Full Professional
References
References available upon request.
Timeline
CNA
Dimension Living
01.2023 - 04.2023
Unit Secretary/Receptionist
Lake Forest Place
12.2021 - Current
Medical Record Secretary
Lexington Health Care Center
2011 - 2020
CNA
Lexington Health Care Center
2005 - 2011
William Rainey Harper College
High School Diploma -
Glenbrook South High School
CNA Certificate
Oakton Community College