Summary
Overview
Work History
Education
Skills
Education and Training
Timeline
Generic

Deysi V Chavarria

Henderson,NV

Summary

Career Objective- To secure a challenging position in a reputable organization to expand my learnings, knowledge,
and skills.

To get an opportunity where I can make the best of my potential and contribute to the organization's growth, as well as personal career growth opportunity.

Overview

15
15
years of professional experience

Work History

Pre Sale Support Specialist

Freedom Forever Solar
03.2024 - Current
  • Provided technical support to Sales reps, resolving issues efficiently regarding their CRM account and solar updates.
  • Enhanced user experience by providing comprehensive troubleshooting guidance for various software and finance systems.
  • Acted as liaison between support team and other departments to ensure unified approach to sales reps and customers satisfaction for all solar inquires via phone call, chats and email. ( Bilingual)
  • Collaborated with cross-functional teams to streamline communication and improve workflow efficiency and solar regulations.
  • Offered assistance with solar system designs and timelines on solar projects.

Back Office Marketing Trainor/ Account Specialist

Appreciation Financial
03.2022 - 11.2023
  • Provide customer service and technical support to customers via phone, email, and chat
  • Maintain customer records and update customer information in the database
  • Linqqs startup member
  • Review and collect proper documentation from clients ERC application
  • Organize Zoom call trainings with agents
  • Created an online platform with IT department to facilitate communication between staff members and agent issue.

Bilingual Preferred Client Service Representative

Bank of America
12.2021 - 03.2022
  • Answer phone calls in a timely manager, transfer calls, while maintaining Bofa AHT metrics
  • Review clients bank account with client regarding deposits, withdraws, AHC ,wire transfers, zelle, ordering checks, filling disputes, digital first (Bank of America app ), support with trouble shooting IT support)

Recruiter

Appreciation Financial
08.2020 - 12.2021
  • Cold calling life insurance agents, 6 state campaigns(TX,WA, NV, AZ,ID,CA ( 200 calls daily)
  • Assist in the process of Registration for life insurance agent. Process paper work( life license, E&O, AML)
  • Support life insurance agents in Fast Start zoom trainings (403/ 504 market, IRA, Roth IRA, money transfer, annuity, roll over, flow) appointment setting

Front Desk Agent

Luxor Hotel & Casino
08.2015 - 08.2020
  • Work with a high volume of hotel arrivals and departures with proficient use of OPERA, Hotsos, Patron management
  • Ensure exceptional accommodations for transient, group, and casino guest Assist hotel Guest with
    Mobile check in

Front Desk Agent

Mgm Grand Hotel & Casino
04.2010 - 08.2015
  • Work with a high volume of hotel arrivals and departures with proficient use of OPERA
  • Mentor in the Front Desk Mentorship Program, responsible for training Front Desk new hires
  • Gates greet and escort all SKYLOFTS guest from their airport arrival to the hotel .Assist guest as an Airport Concierge with booking show tickets and reservations ,Stay Well Lounge Representative

Education

High School Diploma -

Rancho High School
Las Vegas, NV
06.2003

Customer Service - Customer Service I

Area Technical Trade Center
06.2003

Skills

  • Cash handling
  • Customer Service
  • Fluent in English and Spanish
  • Making presentations in Large groups
  • Multi line telephone
  • Sales
  • Recruiting
  • Insurance
  • Account Investigations
  • Customer Engagement
  • Account Updating
  • Cold Calling
  • Great organization skills

Education and Training

other

Timeline

Pre Sale Support Specialist

Freedom Forever Solar
03.2024 - Current

Back Office Marketing Trainor/ Account Specialist

Appreciation Financial
03.2022 - 11.2023

Bilingual Preferred Client Service Representative

Bank of America
12.2021 - 03.2022

Recruiter

Appreciation Financial
08.2020 - 12.2021

Front Desk Agent

Luxor Hotel & Casino
08.2015 - 08.2020

Front Desk Agent

Mgm Grand Hotel & Casino
04.2010 - 08.2015

Customer Service - Customer Service I

Area Technical Trade Center

High School Diploma -

Rancho High School

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