Summary
Overview
Work History
Education
Skills
Zip
Country
State
City
Languages
Certification
Timeline
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Dezarae Smith

Severn,US

Summary

Adaptable Customer Service Representative with [2] years of experience assisting customers with their questions and concerns. A service leader who is patient and empathetic, with a strong background in conflict resolution and customer service. Dedication and extensive experience caring for children of all ages Motivated Teacher's Assistant with deep passion for helping students excel by supporting teachers and enhancing classroom environments. Proficient in organizing supplies, cleaning rooms and planning fun activities. Good tutoring, recordkeeping and time management skills.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Youth Development Professional

Boys and Girls Club
Severn, MD
04.2024 - Current
  • Provided guidance and support to help foster the social, emotional, physical, and intellectual growth of youth.
  • Monitored progress of youth in order to evaluate program effectiveness.
  • Collaborated with community organizations to create additional resources for youths' development.
  • Created a safe environment where youths could express themselves without fear of judgement.

Teacher's Assistant

Kiddie Academy
Hanover, MD
10.2023 - 02.2024
  • Assisted teachers with creating and maintaining a safe, orderly learning environment.
  • Supported teachers by preparing materials, setting up equipment, and organizing supplies.
  • Coordinated daily tasks between teachers and other staff members.

Babysitter

Severn, MD
12.2022 - 02.2023
  • Organize play dates or play groups with other kids
  • Devised activities that aided children's physical and mental development
  • Helped children with homework assignments and special projects in a variety of subjects in order to help them succeed academically
  • Provided nurturing and positive environments for children's social and emotional development
  • By encouraging open communication and providing positive feedback, I was able to form long-lasting, professional relationships with families and children.

Call Center Representative

The Hershey Company
Hershey, md
06.2022 - 09.2022
  • Kept accurate and current customer account data with manual form processing and digital information updates
  • Used the computer ] to effectively manage assigned cases, collecting and documenting details as needed
  • Was able to resolve issues by working with the hershey department's team.

Housekeeper

hotel
Jessup, MD
01.2022 - 04.2022
  • Moved chairs, desks, and beds around rooms to clean behind and underneath furniture
  • Cleaned and stocked rooms per day by replacing used towels and linens, vacuuming floors, making beds, and restocking bathroom items
  • Did a thorough cleaning of the walls, windows, shades, and curtains
  • Cleaned the walls, carpets, and light fixtures on the spot.

Sales Associate

the children place
Hanover, MD
09.2021 - 11.2021
  • Took incoming phone calls and answered them with information about products, services, store hours, policies, and promotions
  • Removed waste and other trash from premises to designated area
  • Interacted with guests in a positive manner

Education

High School -

phoenix academy
01.2022

Social Work -

Anne Arundel Community College

currently a student -

Skills

  • Communication skills
  • Customer support
  • Problem-solving skills
  • Behavior management techniques
  • Certified in First Aid and CPR
  • Child Development
  • Early Childhood Education

Zip

21144

Country

US

State

maryland

City

severn

Languages

English
Professional

Certification

  • certificate of Community Medical Education
  • First step in child care
  • cpr/aed + first aid (bls)

Timeline

Youth Development Professional

Boys and Girls Club
04.2024 - Current

Teacher's Assistant

Kiddie Academy
10.2023 - 02.2024

Babysitter

12.2022 - 02.2023

Call Center Representative

The Hershey Company
06.2022 - 09.2022

Housekeeper

hotel
01.2022 - 04.2022

Sales Associate

the children place
09.2021 - 11.2021

High School -

phoenix academy

Social Work -

Anne Arundel Community College

currently a student -

  • certificate of Community Medical Education
  • First step in child care
  • cpr/aed + first aid (bls)

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Dezarae Smith