Dezaree Moss
Columbia,SC
Summary
Accomplished healthcare professional with a focus on efficient healthcare management and patient care. Expert in regulatory compliance, team leadership, driving improvements and innovations. Committed to streamlining workflows, supporting team collaboration, and upholding HIPPA standards to ensure quality and confidentiality.
Overview
9
9
years of professional experience
Work History
Clerical Associate
Columbia Skin Clinic
06.2026 - Current
- Verified insurance coverage and eligibility, reducing registration delays and intake errors.
- Addressed routine patient questions covering forms, visits, and office procedures with professional service.
- Maintained consistent data entry accuracy using the EMR/EHR systems for scheduling, billing support, and administrative records.
- managed daily office operations, including answering phones, scheduling appointments, and maintaining inventory levels, to ensure smooth operations.
- Processed patient payments and scanned identification and insurance cards for verification.
- Upheld HIPAA compliance through consistent protection of patient records and information.
Patient Service Representative
Prisma Health Cardiology
05.2024 - 01.2026
- Verified cardiology patient demographics and updated insurance information during registration.
- Coordinated provider availability for scheduled appointments, testing, and follow-up visits.
- Handled incoming calls, evaluated patient requests, and forwarded messages to clinical staff.
- Assisted medical coding and billing operations to maintain processing accuracy.
- Coordinated referrals across insurance and other medical specialists.
- Improved office efficiency by operating multi-line phone systems and directing calls to appropriate personnel with urgency.
- Lowered no-show rates by maintaining regular appointment reminder calls and enhancing clinic productivity.
- Participated in ongoing HIPAA compliance training, ensuring currency on regulatory requirements.
Front Desk Receptionist
Prisma Health Urgent Care
10.2023 - 05.2024
- Processed check-in and registration while maintaining accurate demographic and insurance details.
- Validated insurance eligibility and processed copays while maintaining compliant front-desk financial processes.
- Arranged scheduled appointments and managed patient flow to enable efficient urgent care operations.
- Trained new front desk staff on reception procedures, registration steps, and daily office routines.
- Managed inbound phone call volume by directing inquiries to appropriate personnel to support timely resolution.
- Processed room deposit fees and payments.
- Provided administrative assistance by handling filing, data entry, and document preparation, improving office workflow efficiency.
- Fulfilled all tasks while maintaining compliance with company policies and procedures.
Patient Service Representative
Doctors Care Clinic
03.2018 - 05.2022
- Improved patient care through accurate monitoring and interpretation of EKG data.
- Supported clinical staff by assisting with routine blood draw workflow and specimen processing tasks.
- Streamlined laboratory operations by ensuring accurate labeling, processing, and sample storage.
- Collaborated with nurses and care teams, aligning task prioritization to sustain consistent patient care.
- Monitored patient vitals, including temperature, blood pressure, and blood sugar levels.
- Managed front desk communications by triaging patient inquiries and routing concerns to appropriate clinical staff.
- Administered 200+ vaccinations and assisted with various medical procedures
- Streamlined transmission of 500+ medical records monthly to authorize facilities.
- Documented encounters in electronic medical record systems while maintaining confidentiality standards.
Education
Medical Assistant Certificate - Medical Assistant
Remington College
Columbia, SC01-2016
Skills
Technical Skills
- Microsoft Office Suite
- Data Management Systems
- Claims Processing Systems
- Medical Coding
- Eligibility Verification Software
- EMR/EHR Systems
Soft Skills
- Healthcare Administrative Operations
- Patient Access & Scheduling
- Clinical Operations Support
- Consult & Encounter Management
- Insurance & Eligibility Verification
- Claims & Benefits Administration
- Data Analysis & Information Review
- Policy & Procedure Interpretation
- Customer Advocacy & Service Recovery
- Complex Problem Resolution
- Quality Assurance & Accuracy
- Records & Documentation Management
- Workload & Time Management
- Stakeholder Communication
- Confidential Information Management
- Process Improvement
- Administrative Research
- Staff/Team Leadership
- Conflict Resolution
- Microsoft Office & Database Applications
Professionalism, Empathy & Cultural Sensitivity - Mathematical Proficiency
- Adaptability in Challenging Environments
- Empathy & Cultural Sensitivity
- Complaint & Issue Resolution
- Problem Solving & Decision-Making Skills
- Professionalism & Reliability
Timeline
Clerical Associate
Columbia Skin Clinic
06.2026 - Current
Patient Service Representative
Prisma Health Cardiology
05.2024 - 01.2026
Front Desk Receptionist
Prisma Health Urgent Care
10.2023 - 05.2024
Patient Service Representative
Doctors Care Clinic
03.2018 - 05.2022
Medical Assistant Certificate - Medical Assistant
Remington College