Dezerae Jadin Flynn
Tontitown,United States
Summary
Dedicated healthcare professional with extensive experience in patient care and clinical procedures within fast-paced environments. Proven ability to leverage clinical and administrative skills to enhance operational efficiency and improve patient satisfaction. Strong expertise in effective patient communication and meticulous record-keeping ensures high standards of care and compliance. Committed to fostering a positive patient experience while supporting team objectives in delivering exceptional healthcare services.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Advanced certified medical assistant
Mercy Health Clinic
- Demonstrating excellent patient care by greeting and preparing patients for their office visit. Provide clinical and administrative support to my physicians and nursing staff, ensuring efficient operation of the medical office. Assist my provider with procedures and maintaining a clean and safe environment. Maintaining our providers' schedules and procuring patient records. Proficient in the EPIC system.
Enlisted Soldier
U.S. Army Reserve
07.2020 - Current
- A committed soldier surpasses service expectations through unwavering dedication to excellence. Maintains composure in intense combat scenarios, applying trained disciplines and methodical communication tactics. Demonstrates steadfast commitment to defending fellow troops amidst daunting challenges and critical decisions. Actively seeks a full-time position that presents professional challenges, leveraging interpersonal skills, excellent time management, and problem-solving abilities. Organized and reliable candidate adept at managing multiple priorities with a positive attitude. I am eager to take on additional responsibilities to achieve team goals. Detail-oriented team player with strong organizational skills and the ability to handle multiple projects simultaneously with a high degree of accuracy.
Patient Service Representative
Mercy Health Clinic
02.2024 - 08.2024
- Experienced in delivering administrative support to healthcare facilities, including maintaining patient records, updating patient accounts, and managing all patient and facility correspondence. Possesses strong customer service skills and a comprehensive understanding of the medical industry and essential medical terminology. Delivered outstanding customer service to patients by responding to inquiries, scheduling appointments, and verifying insurance coverage. Managed patient accounts and billing in accordance with HIPAA regulations, ensuring precise and timely payment processing. Collaborated with healthcare providers to coordinate patient care, ensuring a seamless and positive experience. Conduct patient registration and intake procedures, maintain accurate electronic medical records, and update personal information. Addressed patient concerns and complaints promptly and professionally, fostering positive relationships between the healthcare facility and patients.
- Currently completing the MA ladder
Front Desk Receptionist
Planet Fitness
02.2023 - 02.2024
- Highly efficient Front Desk Receptionist demonstrating exceptional multitasking, time management, and customer service skills. Responsible professional dedicated to going the extra mile to assist others in problem-solving. Possesses excellent industry experience, maintaining a professional appearance and demeanor. Executes assigned tasks with a focus on quality, showcasing dependability, and quick-learning abilities as a team player. Personable and energetic Receptionist committed to delivering excellence in customer service and administrative support. Proficient in data entry, database management, and scheduling. Well-versed in providing outstanding customer service and administrative support, including clerical tasks and public interaction. Excels in calendar management, scheduling, data entry, and database administration.
Retail Sales Specialist
Dillard's
04.2022 - 11.2023
- Dependable and excellent sales associate with exceptional customer service skills and a talent for building strong relationships. Committed to warmly welcoming customers and delivering comprehensive service. Possesses an in-depth understanding of sales strategy and proficient knowledge in merchandising techniques. Accomplished retail sales professional with expertise in product placement and merchandising. Bring extensive experience in inventory management and efficient shipment processing. Organized and reliable, adept at managing multiple priorities with a positive attitude. I am willing to assume additional responsibilities to achieve team goals. Detail-oriented team player, showcasing strong organizational skills. Capable of handling multiple projects simultaneously with a high degree of accuracy.
Retail Sales Specialist
Windsor
10.2021 - 03.2022
- Engaging Retail Sales specialist with strong abilities in team management and shrink reduction. Actively pursuing a similar position that values a well-qualified individual with a deep understanding of merchandising strategies. Dependable retail sales professional with a track record of success in dynamic, high-performance environments. Proficient in transaction processing, cash handling, register operations, and merchandise arrangement. Ensure elevated customer satisfaction by adeptly addressing customer requests, needs, and concerns. Motivated retail sales professional with a proven track record of increasing sales and fostering customer loyalty through personalized service. Resourceful individual skilled in understanding customer needs, guiding towards desirable merchandise, and upselling to meet sales quotas. Committed to enhancing customer experiences with a positive and professional approach in responding to requests and processing sales.
Assistant Manager
Sonic Drive-In
06.2019 - 09.2021
- Accomplished Assistant Manager with extensive experience consistently advancing through various roles. Proficient in sales, personnel management, accounting, and inventory control. Committed to acquiring comprehensive knowledge of company products and services to enhance customer service. A strong leader and adept problem-solver dedicated to optimizing operations for cost reduction and organizational efficiency. Utilizes independent decision-making skills and sound judgment to positively impact company success. Collaborative leader with a commitment to fostering an engaged and empowering work culture through partnerships with coworkers. Documented strengths in building and maintaining relationships with a diverse range of stakeholders in dynamic, fast-paced settings.
Education
Bachelor of Science - Biology
University of Arkansas
Fayetteville, AR01.2023
High School Diploma - undefined
Rogers High School
Rogers, AR05.2020
Skills
- HIPAA compliance
- Medical terminology
- Patient scheduling
- Patient care
- Clinical documentation
- Electronic health records
- Vital sign monitoring
- Sterilization techniques
- Patient documentation
- Medical records management
- Payment collection
- Problem-solving
- Time management
- Attention to detail
- Multitasking and organization
- Team collaboration
- Verbal and written communication
Certification
- CPR CERTIFICATION
- MA certification
ADDITIONAL INFORMATION
- Active involvement within the community of Rogers, AR. Volunteers at Life.Church in the youth ministry team (neborn-12th grade).
- Actively babysits within the Community, ages newborn-teens.
Timeline
Patient Service Representative
Mercy Health Clinic
02.2024 - 08.2024
Front Desk Receptionist
Planet Fitness
02.2023 - 02.2024
Retail Sales Specialist
Dillard's
04.2022 - 11.2023
Retail Sales Specialist
Windsor
10.2021 - 03.2022
Enlisted Soldier
U.S. Army Reserve
07.2020 - Current
Assistant Manager
Sonic Drive-In
06.2019 - 09.2021
Advanced certified medical assistant
Mercy Health Clinic
High School Diploma - undefined
Rogers High School
Bachelor of Science - Biology
University of Arkansas