Dezeray Smith
Madera,CA
Summary
A reliable and motivated professional with excellent customer service,communication, and time management skills gained through years of experience dealing with the public. Aiming to obtain a full time position in a professional establishment which will allow for utilization of previously gained experience, skills, and education. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
18
18
years of professional experience
Work History
Senior Customer Service Advocate (Remote)
CVS HEALTH CORPORATION
04.2024 - 03.2025
- Executed test claims for medications to ensure accurate processing.
- Managed inbound and outbound calls to Providers, Pharmacies, and Specialists.
- Consistently met or exceeded performance metrics, demonstrating a commitment to excellence in all tasks undertaken.
- Managed high-volume inbound calls, maintaining professionalism under pressure.
- Delivered exceptional service by actively listening to customers and empathizing with their needs.
- Escalated issues to proper supervisors when standard processes were not effective.
- Delivered prompt service to prioritize customer needs.
Car Wash Detailer
Merced Mall Car Wash
07.2021 - 09.2021
- Collected and disposed of trash in vehicle console spaces and under seats.
- Vacuumed interiors of vehicles to remove dirt and debris.
- Washed cars and trucks daily for auto dealership.
- Applied protective agents, including sealants, to protect surfaces.
- Removed dirt and debris from vehicle and equipment interiors.
- Wiped down and polished interior and exterior surfaces.
Pharmacy Cashier/Pharmacy Technician Trainee
Rite-Aid Pharmacy
11.2007 - 08.2010
- Provided exceptional customer service, addressing customer inquiries and resolving issues promptly.
- Assisted pharmacists in filling prescriptions, ensuring accuracy and timely service.
- Efficiently processed prescription drop-offs and pick-ups while maintaining strict adherence to HIPAA regulations.
- Registered customer purchases on assigned cash register, collected cash and distributed change, processing voids, returns, rain checks, refunds and exchanges.
- Utilized pharmacy management software to process prescriptions accurately, improving operational efficiency.
- Resolved customer complaints with empathy and professionalism, restoring customer confidence in our services.
- Assisted pharmacists in managing medication inventory, ensuring adequate stock levels for timely patient service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
Hostess/Waitress
Dennys Restaurant
06.2007 - 11.2007
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Seated patrons based on guest preferences and seating availability.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Took initial drink orders and relayed information to wait or bar staff.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Education
Certificate - Integrated Service Model (ISM)
CVS Health Corporation
Madera, CA (Remote)03-2025
Certificate - Health Business Solutions (HBS)
CVS Health Corporation
Madera, CA (Remote)03-2025
No Degree - Pharmacy Technician Training
Rite Aid Corp.
Madera, CA01-2008
High School Diploma -
Madera High School
Madera, CA06-2007
Skills
- Customer support
- Call center experience
- De-escalation techniques
- Call control
- Customer service
- Problem-solving skills
- Multitasking
- Computer skills
- Understanding customer needs
- Active listening
- Microsoft office
- Word Processing
- Cash Handling
Timeline
Senior Customer Service Advocate (Remote)
CVS HEALTH CORPORATION
04.2024 - 03.2025
Car Wash Detailer
Merced Mall Car Wash
07.2021 - 09.2021
Pharmacy Cashier/Pharmacy Technician Trainee
Rite-Aid Pharmacy
11.2007 - 08.2010
Hostess/Waitress
Dennys Restaurant
06.2007 - 11.2007
Certificate - Integrated Service Model (ISM)
CVS Health Corporation
Certificate - Health Business Solutions (HBS)
CVS Health Corporation
No Degree - Pharmacy Technician Training
Rite Aid Corp.
High School Diploma -
Madera High School
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