Dezeron Coleman
Baytown,TX
Summary
Operator with a robust background in managing high-volume calls and optimizing communication systems. Possesses over seven years of experience with a diverse skill set including customer service, leadership, and inventory management. Passionate about leveraging communication expertise to foster positive interactions and drive organizational efficiency in dynamic environments.
Overview
3
3
years of professional experience
Work History
Pipeline Laborer
Benton’s Equipment & Construction
Baytown, TX
09.2025 - Current
- Performs essential manual labor to construct, maintain, and repair pipeline systems, including digging trenches, handling pipe, operating power tools, and cleaning work areas. They assist specialized workers like welders and fitters, load/unload materials, and ensure site safety in challenging, outdoor environments.
- Key Responsibilities and Duties
- Pipe Preparation & Installation: Moving, placing, and cleaning pipe, preparing bedding materials, assisting with pipe bending, and helping with coating or wrapping pipes.
- Excavation & Trenching: Hand-digging trenches, locating existing underground utilities, grading trenches, and filling in trenches after pipe installation.
- Tools & Equipment Operation: Utilizing air, electric, and pneumatic tools, including grinders, saws, and saws, for cutting and beveling pipe.
- Assisting Specialized Crew: Acting as a “spotter” for heavy equipment operators, assisting welders with aligning pipes, and assisting with bolt-ups and hydro testing.
- Site Maintenance & Safety: Cleaning up work sites, setting up and taking down temporary structures, and adhering to strict safety regulations.
- Physical Tasks: Lifting heavy materials (often up to 75 lbs or more), working in trenches, and working in various weather conditions.
- Preparation & Finishing: Grind, sand, cut, and clean metal parts using grinders, buffers, and blowtorches before and after welding.
- Support & Setup: Set up, move, and organize welding equipment and materials (gas cylinders, leads, welding machines).
- Operational Assistance: Hold or tack-weld components in place for the welder and assist with in-process tasks.
- Safety & Maintenance: Maintain a clean workspace, perform routine tool checks, and ensure safety protocols are followed, often working in harsh or high-heat conditions.
PBX Operator
Houston Methodist
Baytown, TX
03.2023 - 09.2024
- Direct calls to departments, improving communication and reducing wait times by 40%.
- Manage high call volumes, ensuring professional interactions and swift resolutions.
- Maintain phone directory, enhancing internal communication and efficiency.
- Coordinate with departments, optimizing resource allocation for call management.
- Streamline call processes, increasing customer satisfaction in a busy healthcare setting.
- Implemented new call-handling strategies, leading to measurable improvements in customer service quality and operational effectiveness.
- Optimized call routing, reducing wait times by 40% and enhancing patient satisfaction in a high-volume healthcare environment.
- Fostered interdepartmental cooperation to streamline communication processes, resulting in improved resource allocation and operational efficiency.
- Developed and implemented new call-handling strategies, leading to significant improvements in customer service quality and operational effectiveness.
- Maintained and updated a comprehensive phone directory, ensuring accurate and timely internal communication across all hospital departments.
- Managed high call volumes with professionalism, providing swift resolutions and enhancing overall patient experience in a fast-paced medical setting.
Insulator Helper
BROCK SERVICE LTD
Baytown, TX
09.2024 - 09.2025
- Mentored junior team members by sharing knowledge and expertise, increasing overall team capacity and effectiveness.
- Contributed to a reduction in energy costs for clients through effective insulation installation techniques.
- Developed problem-solving skills by addressing unique challenges that arose during various insulation projects.
- Supported team members by preparing necessary tools, equipment, and materials needed for each insulation task.
- Enhanced job site safety by maintaining a clean and organized workspace while adhering to safety guidelines.
- Complied with OSHA and company safety guidelines for height safety, lock out tag out, confined space, and hazardous material handling.
- Used appropriate safety measures and encouraged other team members to do same in effort to avoid job site injuries.
- Maintained tools and equipment in good working condition.
- Removed debris and waste from job sites.
Education
High School Diploma -
Thornton Fractional South
Lansing, IL05.2015
Skills
- Achieved high customer satisfaction through effective service delivery Improved team collaboration on construction projects, resulting in timely completion of roofing, insulation, and drywall tasks Enhanced communication strategies that strengthened client relationships Optimized cash register and inventory management processes, reducing discrepancies Increased efficiency in phone system operations, leading to better customer interactions Delivered prompt emergency response actions, ensuring safety and compliance Elevated telecommunications service quality, contributing to overall operational success
- Oversaw daily forklift operations, maintaining compliance with safety protocols and enhancing productivity
- Executed precise skid steer maneuvers to facilitate material handling and site preparation
Affiliations
References
- Chevis Chatman Operations with Chevron Phillips (832) 398-0040
- Mike.T Benton Construction Pipeline owner (337) 302-1609
- Lyndon Heartwell Pipeline technician with Targa resources +1 (337) 888-0339
- Garrett Johnson- Pipeline Technician with Targa resources (409) 466-699
● Michael Ardoin- Project manager with Benton’s equipment and construction
(337) 302-1609
● Johnathan Ladoux- Superintendent with Benton’s equipment and construction
(337) 515-3365
● Doug Hale- Pipeline Technician with Targa Resources
(409) 951-0583
● Joetta Stevens- Assistant Manager with 7-11
(936) 7768887
Timeline
Pipeline Laborer
Benton’s Equipment & Construction
09.2025 - Current
Insulator Helper
BROCK SERVICE LTD
09.2024 - 09.2025
PBX Operator
Houston Methodist
03.2023 - 09.2024
High School Diploma -
Thornton Fractional South