Dezerray Stotler
Altoona,PA
Summary
Dynamic and goal-oriented professional with extensive experience at Family Dollar, excelling in inventory control and customer relationship building. Proven track record in enhancing customer satisfaction through effective staff training and complaint resolution. Adept at maintaining a clean, organized environment to drive sales and foster loyalty. Very timely and always willing to pick up a work load. Excellent management and organization. Perpetually thinking of solutions or techniques to enhance numbers and statistics of the store.
Overview
5
5
years of professional experience
Work History
Sales Clerk
Family Dollar
2023.08 - Current
- Maintained a clean, organized sales floor to promote a pleasant shopping experience for customers.
- Developed strong relationships with customers, driving repeat business and loyalty.
- Processed transactions quickly and accurately, maintaining a high level of customer satisfaction.
- Kept front check out area clean and organized for efficient service.
- Collaborated with team members to achieve store sales targets and improve overall performance.
Store Manager
Family Dollar
2024.07 - 2024.12
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
Waitress/Busser
Nicolettas Diner
2020.05 - 2023.04
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
Education
Altoona HighSchool
Altoona, PASkills
- Goal oriented
- Cash register operation
- Organization
- Sales expertise
- Product knowledge
- Complaint resolution
- Cash handling
- Relationship building
- Accurate money handling
- Inventory control
- Staff education and training
- Customer follow-up
- Store maintenance
- Stock management
Timeline
Store Manager
Family Dollar
2024.07 - 2024.12
Sales Clerk
Family Dollar
2023.08 - Current
Waitress/Busser
Nicolettas Diner
2020.05 - 2023.04
Altoona HighSchool