DEZHANAE WALLACE
Lincoln Park
Summary
Operations professional with strong background in streamlining processes and optimizing efficiency. Demonstrates robust focus on team collaboration and consistently meets organizational goals. Adaptable and reliable with skills in project management, data analysis, and problem-solving. Known for clear communication, strategic thinking, and results-driven approach.
Overview
9
9
years of professional experience
Work History
Operations Associate
DashMart
12.2024 - Current
- Support daily operations in a high-volume fulfillment center, ensuring efficient order processing and inventory management
- Utilize warehouse management systems to optimize stock levels, reducing errors and improving order accuracy
- Coordinate with delivery drivers and support teams to streamline dispatch and ensure timely deliveries
- Maintain a clean, organized workspace while adhering to safety protocols
- Provide excellent customer service by addressing order issues and ensuring a smooth fulfillment experience
Produce Team Trainer
Whole Foods Market
09.2021 - 10.2024
- Trained and mentored 10+ team members, improving sales performance by 15%
- Developed digital training materials and maintained online documentation for team reference
- Managed virtual communication tools to coordinate workflows and enhance team productivity
In-Store Shopper
Whole Foods Market
08.2020 - 09.2021
- Processed 50+ online orders daily with a 98% accuracy rate
- Utilized handheld technology to optimize order fulfillment and increase efficiency
- Communicated with customers via digital platforms to ensure seamless order pickup
E-Commerce Attendant
Kroger Clicklist
08.2016 - 05.2020
- Ensured accurate selection of online grocery orders while maintaining high product quality
- Managed order adjustments and substitutions using online customer communication tools
- Provided remote customer support via phone and email, efficiently resolving order issues
Education
High School Diploma -
Communication and Media Arts High School
Detroit, MI01.2013
Accounting
Michigan State University
East Lansing, MI01.2016
Skills
- Remote Customer Support & Sales
- Virtual Training & Team Development
- E-Commerce & Online Order Fulfillment
- Microsoft Office (Word, Excel, PowerPoint)
- CRM & Order Management Software
- Problem-Solving & Critical Thinking
- Time Management & Self-Motivation
- Communication & Collaboration Tools (Zoom, Slack, Microsoft Teams)
Timeline
Operations Associate
DashMart
12.2024 - Current
Produce Team Trainer
Whole Foods Market
09.2021 - 10.2024
In-Store Shopper
Whole Foods Market
08.2020 - 09.2021
E-Commerce Attendant
Kroger Clicklist
08.2016 - 05.2020
Accounting
Michigan State University
High School Diploma -
Communication and Media Arts High School
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