Britney Parkes
Kingston
Summary
A highly motivated and reliable professional with over 5 years of experience in customer service, sales, and virtual assistance. Proven ability to enhance client satisfaction, drive sales performance, and deliver exceptional operational support. Passionate about leveraging strong communication and organizational skills to contribute effectively within dynamic team environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Operations Associate
Goshowfa Ltd
01.2024 - 01.2026
- Streamlined operational processes to improve efficiency by 20%.
- Managed daily administrative tasks, including scheduling, invoicing, and reporting.
- Collaborated with cross-functional teams to support seamless project execution.
Virtual Assistant
Remote Technical Operations
01.2023 - 01.2024
- Provided comprehensive administrative support to executives, managing schedules, emails, and data entry.
- Enhanced operational workflows by introducing automated scheduling tools.
Senior Associate - Sales, Tech & Customer Service
Sutherland Global Services
01.2020 - 01.2022
- Delivered top-tier customer support, achieving a 95% satisfaction rate.
- Upsold services, increasing average revenue per customer by 15%.
- Mentored new hires, improving team performance metrics by 10%.
Sales Agent for AT&T; DirecTV
VXI Global Solutions
01.2019 - 01.2020
- Exceeded sales targets consistently, earning recognition as a top performer.
- Cultivated customer relationships to drive repeat business and referrals.
Customer Service Representative
Telesolutions Jamaica
01.2018 - 01.2019
- Handled high-volume inbound calls with a focus on first-call resolution.
- Maintained a professional demeanor while addressing diverse customer inquiries.
Education
High School Diploma - Mathematics, English Language, Principles of Business, Office Administration, EDPM, English B, Principle of Accounts, Spanish
Merl Grove High School
Skills
- Customer Relationship Management (CRM) software proficiency
- Effective communication and problem-solving skills
- Sales strategies and upselling techniques
- Multitasking and time management in high-pressure environments
- Virtual assistance and remote team collaboration
- Microsoft Office Suite
- Google Workspace
- EDPM expertise
Websites
Certification
- TMU Certified
- Advanced Customer Service Training
- Sales and Technical Support Certification
Accomplishments
- Recognized as a top performer in sales and customer satisfaction at Sutherland Global Services.
- Successfully transitioned to remote work, demonstrating adaptability and self-management.
References
Available upon request.
Timeline
Operations Associate
Goshowfa Ltd
01.2024 - 01.2026
Virtual Assistant
Remote Technical Operations
01.2023 - 01.2024
Senior Associate - Sales, Tech & Customer Service
Sutherland Global Services
01.2020 - 01.2022
Sales Agent for AT&T; DirecTV
VXI Global Solutions
01.2019 - 01.2020
Customer Service Representative
Telesolutions Jamaica
01.2018 - 01.2019
High School Diploma - Mathematics, English Language, Principles of Business, Office Administration, EDPM, English B, Principle of Accounts, Spanish
Merl Grove High School