Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Renae Robinson

Maple Grove,Minnesota

Summary

Experienced customer service representative with strong communication, problem-solving, and multitasking skills in fast-paced environments. Proven track record of building relationships, achieving performance goals, and contributing value to team dynamics for overall company success.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Sales Floor Associate

Nordstrom Rack
Maple Grove, MN
03.2025 - 07.2025
  • Assisted customers in product selection and provided knowledgeable recommendations.
  • Maintained organized sales floor by restocking merchandise and ensuring visual appeal.
  • Collaborated with team members to enhance customer service experience.
  • Processed transactions accurately using point-of-sale systems.
  • Addressed customer inquiries and resolved issues promptly to ensure satisfaction.
  • Engaged in training sessions to develop product knowledge and sales techniques.

Customer Service Representative

Sagility
Jamaica
06.2024 - 12.2024
  • As a customer service representative at a call center 'Sagility' I handled inbound and outbound calls, assisted customers with inquiries, resolved complaints and ensured their satisfaction. I maintained accurate records, collaborated with teams to solve complex issues and met performance goals like call resolution time and customer satisfaction. This role strengthened my communication, problem-solving and multitasking skills.

Education

Highschool Diploma - Alpha

Convent Of Mercy Academy
07.2023

Skills

  • Customer relationship management (CRM) software proficiency
  • Data entry
  • Time management
  • Problem-solving
  • Microsoft office suite
  • Sales and upselling techniques
  • Adaptability
  • Graphic design
  • Basic programming knowledge
  • Flexibility
  • Troubleshooting hardware/software
  • Team coordination
  • Content Creation
  • Innovative Thinking
  • Multitasking

Certification

High-school Diploma

Timeline

Sales Floor Associate

Nordstrom Rack
03.2025 - 07.2025

Customer Service Representative

Sagility
06.2024 - 12.2024

Highschool Diploma - Alpha

Convent Of Mercy Academy
Renae Robinson