DéZhuore Smith
Boaz,KY
Summary
Hardworking, safety-conscious professional with diverse experience from desk work, to heavy machinery operation, and logistics coordination. Proven ability to prioritize safety protocol and adapt to challenging environments. Seeking rig entry-level position to strengthen mechanical and team collaboration skills. Dedicated to all-around growth.
Overview
6
6
years of professional experience
Work History
Data Analyst
Indeed
Mableton, GA
01.2022 - Current
- Coordinated statistical data analysis, design and information flow.
- Created various Google Docs to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Produced monthly reports using advanced Google Docs spreadsheet functions.
- Participated in requirements meetings and data mapping sessions to understand business needs.
Program Specialist
FEMA
Hyattsville, MD
09.2017 - 01.2022
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to products and services.
- Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.
- Answered approximately 150+ phone calls.
- Updated financial, customer and business records with accurate information each day, preventing data loss and keeping files current.
- Updated databases with personal data, verified changes in information and maintained 94% accuracy.
- Conducted intake interviews, to determine clients' eligibility and suitability for program.
- Maintained current understanding of local, state and federal guidelines for emergency response.
- Worked flexible hours; night, weekend, and holiday shifts.
- Built and strengthened relationships with area governments, departments and agencies to manage effective planning and implementation of emergency response strategies.
Senior Technician
Valvoline
Bowie, MD
02.2019 - 03.2020
- Completed up to 120 daily preventive maintenance services on set schedules.
- Diagnosed problems with automobiles by applying technical knowledge and troubleshooting skills.
- Determined maintenance requirements and assigned repairs to qualified employees.
- Executed diagnostics, troubleshooting and evaluations on automobiles
Education
High School Diploma -
University of Kentucky
Lexington, KYHigh School Diploma -
C E Ellison High School
Killeen, TX06.2013
Skills
- Client needs assessment
- Troubleshooting and resolution
- Training and mentoring
- Quality Assurance
- Time management
- Communication
- Adaptive team player
- Service-Oriented
- Verbal and Written Communication
- Case Management
Affiliations
Member of Iota Phi Theta Fraternity Incorporated.
Timeline
Data Analyst
Indeed
01.2022 - Current
Senior Technician
Valvoline
02.2019 - 03.2020
Program Specialist
FEMA
09.2017 - 01.2022
High School Diploma -
University of Kentucky
High School Diploma -
C E Ellison High School
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