Dezi iloko
burlington
Summary
Expert in enhancing product usability and driving customer satisfaction. Skilled in addressing inquiries and resolving issues to create positive user experiences. Demonstrated success in improving user satisfaction metrics and building customer loyalty across diverse products.
Overview
2
2
years of professional experience
Work History
Technical Support Specialist
sido tech
Lusaka, Zambia
09.2023 - 11.2023
- Implemented and configured hardware, software, and peripherals such as printers, scanners, and routers.
- Installed and configured hardware, software and peripheral components such as printers, scanners and routers.
- Resolved customer issues related to operating systems, network connectivity, software applications and hardware components.
- Troubleshot system errors and identified potential solutions.
- Communicated with customers to identify issues, walk through solutions and initiate corrective actions to restore service and functionality.
Web Developer
Self Employed Web
Lusaka, Zambia
01.2022 - 11.2023
- Engineered responsive websites for clients across diverse industries utilizing HTML, CSS, JavaScript, and Bootstrap, achieving 25% enhancement in user engagement.
- Integrated third-party APIs into existing websites and applications.
- Developed web applications using HTML, CSS, JavaScript and JQuery.
- Implemented accessibility standards to make websites usable for people with disabilities.
- Implemented front-end development using HTML, CSS, and JavaScript to create visually appealing web pages.
- Analyzed user feedback and website analytics to guide continuous improvement of web applications.
Education
Bachelor of Science - Information Systems And Technology
University of Lusaka( Unilus)
Lusaka, Zambia04-2023
Skills
- Hardware configuration
- Network troubleshooting
- Software installation
- Technical documentation
- Customer support
- IT project management
Timeline
Technical Support Specialist
sido tech
09.2023 - 11.2023
Web Developer
Self Employed Web
01.2022 - 11.2023
Bachelor of Science - Information Systems And Technology
University of Lusaka( Unilus)
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