Overview
Work History
Education
Skills
Timeline
Generic

Alex Moorehead

Columbus,OH

Overview

2
2
years of professional experience

Work History

Technical Support Specialist

Ellucian/Magnit
12.2023 - Current
  • Manage user accounts and permissions using Active Directory.
  • Improve customer satisfaction by efficiently resolving technical issues and providing timely support.
  • Manage Office 365 accounts, perform user administration, and resolve issues related to Exchange, SharePoint, and Teams.
  • Deliver comprehensive support for Dell, Mac, and Surface devices, including troubleshooting and configuring hardware and software.
  • Diagnose and resolve issues with various printer brands including HP, Ricoh, Lanier, Xerox, Cannon, and Epson, ensuring minimal downtime.
  • Utilize SolarWinds WebHelpDesk to track, manage, and resolve technical issues efficiently, maintaining a high level of customer satisfaction.
  • Manage and support MacOS devices using Addigy.
  • Develop comprehensive documentation for frequently encountered issues to facilitate faster resolutions.
  • Dispatch field service technicians to correct issues requiring in-person technical assistance.

Student Technology Assistant

Otterbein University
01.2023 - 12.2023
  • Provided technical support for faculty, ensuring smooth integration of technology into the curriculum.
  • Implemented software updates and maintained hardware equipment for optimal functionality within the learning environment.
  • Managed inventory systems for tracking equipment usage, reducing loss or damage of valuable assets.
  • Troubleshot technical issues during class sessions, minimizing disruptions to the learning process.
  • Managed high-volume inbound calls, providing exceptional service to customers in need of assistance.

Education

Bachelor of Arts - History

Otterbein University
Westerville, OH
04.2024

Skills

  • Windows 10 OS
  • Active Directory
  • SolarWinds Ticketing System
  • ConnectWise Automate
  • O365 Admin
  • Google Admin
  • Hardware and software support: Dell, Mac, Surface
  • Printer Troubleshooting: HP, Ricoh, Lanier, Xerox, Cannon, Epson
  • IP Cameras
  • Hardware Configuration
  • Project and inventory management
  • Microsoft Intune
  • SPSS License Admin
  • Data backup and recovery
  • Addigy for MacOS and iOS devices

Timeline

Technical Support Specialist

Ellucian/Magnit
12.2023 - Current

Student Technology Assistant

Otterbein University
01.2023 - 12.2023

Bachelor of Arts - History

Otterbein University
Alex Moorehead