Alex Moorehead
Columbus,OH
Overview
2
2
years of professional experience
Work History
Technical Support Specialist
Ellucian/Magnit
12.2023 - Current
- Manage user accounts and permissions using Active Directory.
- Improve customer satisfaction by efficiently resolving technical issues and providing timely support.
- Manage Office 365 accounts, perform user administration, and resolve issues related to Exchange, SharePoint, and Teams.
- Deliver comprehensive support for Dell, Mac, and Surface devices, including troubleshooting and configuring hardware and software.
- Diagnose and resolve issues with various printer brands including HP, Ricoh, Lanier, Xerox, Cannon, and Epson, ensuring minimal downtime.
- Utilize SolarWinds WebHelpDesk to track, manage, and resolve technical issues efficiently, maintaining a high level of customer satisfaction.
- Manage and support MacOS devices using Addigy.
- Develop comprehensive documentation for frequently encountered issues to facilitate faster resolutions.
- Dispatch field service technicians to correct issues requiring in-person technical assistance.
Student Technology Assistant
Otterbein University
01.2023 - 12.2023
- Provided technical support for faculty, ensuring smooth integration of technology into the curriculum.
- Implemented software updates and maintained hardware equipment for optimal functionality within the learning environment.
- Managed inventory systems for tracking equipment usage, reducing loss or damage of valuable assets.
- Troubleshot technical issues during class sessions, minimizing disruptions to the learning process.
- Managed high-volume inbound calls, providing exceptional service to customers in need of assistance.
Education
Bachelor of Arts - History
Otterbein University
Westerville, OH04.2024
Skills
- Windows 10 OS
- Active Directory
- SolarWinds Ticketing System
- ConnectWise Automate
- O365 Admin
- Google Admin
- Hardware and software support: Dell, Mac, Surface
- Printer Troubleshooting: HP, Ricoh, Lanier, Xerox, Cannon, Epson
- IP Cameras
- Hardware Configuration
- Project and inventory management
- Microsoft Intune
- SPSS License Admin
- Data backup and recovery
- Addigy for MacOS and iOS devices
Timeline
Technical Support Specialist
Ellucian/Magnit
12.2023 - Current
Student Technology Assistant
Otterbein University
01.2023 - 12.2023
Bachelor of Arts - History
Otterbein University