Deziah Guerrier
38 Andpress Plaza
Summary
Professional office support specialist with proven ability to manage administrative tasks efficiently and enhance workplace productivity. Strong focus on team collaboration, with adaptability to meet changing needs. Known for reliability, effective communication, and proficiency in scheduling, data management, and customer service, ensuring smooth operations and achieving results.
Overview
8
8
years of professional experience
Work History
Mental Health Therapist
Sagamore Children's Psychiatric Center
05.2024 - Current
- Evaluated treatment effectiveness regularly, adjusting intervention strategies based on patients feedback and clinical judgment as required.
- Maintained detailed documentation of patients progress, effectively communicating with other healthcare providers as necessary.
- Facilitated family therapy sessions to support communication, boundary setting, and healthy relationships among family members affected by mental health issues.
- Tailored therapeutic approaches to meet the unique needs of diverse patients populations, including individuals with substance use disorders and trauma histories.
- Provided support to individuals diagnosed with mental illness that receive services.
- Participate in physical acclivities.
- Reduced client symptoms of anxiety and depression with cognitive behavioral therapy techniques, mindfulness exercises, and psychodynamic approaches.
- Led psychoeducational groups covering topics such as emotion regulation, communication skills development, and relapse prevention strategies among others related to mental health improvement outcomes.
- Improved patient well-being by implementing individualized care plans and therapeutic interventions.
- Trained new Mental Health Therapy Aides on best practices, contributing to a skilled workforce within the facility.
Customer Service Representative
MTH Services INC
01.2020 - 01.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Data & Computer Analysis.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Assisted with emails.
- Managed office operations.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Warehouse Worker
Harold Levinson Associates Inc.
04.2017 - 01.2024
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 60 pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
City Carrier Assistant
United States Post Office
01.2024 - 05.2024
- Adhered to safety protocols when handling hazardous materials or heavy packages in accordance with USPS guidelines.
- Prepared & separated mail.
- Delivered mail along a prescribed route on foot & vehicle.
- Picked up out going mail.
- Report to supervisor all unusual incidents or activities.
Education
Bachelor of Science - Business Managament
SUNY, Farmingdale
Farmingdale, NY05-2021
Skills
- Customer service
- Teamwork and collaboration
- Friendly, positive attitude
- Problem-solving
- Time management
- Dependable and responsible
- Effective multitasking
- Computer skills
- Organizational skills
Timeline
Mental Health Therapist
Sagamore Children's Psychiatric Center
05.2024 - Current
City Carrier Assistant
United States Post Office
01.2024 - 05.2024
Customer Service Representative
MTH Services INC
01.2020 - 01.2022
Warehouse Worker
Harold Levinson Associates Inc.
04.2017 - 01.2024
Bachelor of Science - Business Managament
SUNY, Farmingdale
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