Dezirae Greene
Nassawadox,Virginia
Summary
Experienced in computer operations and phone system management with a strong background in customer service. Demonstrated ability to maintain high levels of customer satisfaction and build lasting relationships. Dependable team player with a talent for adapting to changing needs, consistently providing efficient and quality service. Recognized for positive attitude, empathy, and unwavering professionalism in exceeding expectations with meticulous attention to detail.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Frontline Call Center
08.2024 - 05.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service Representative
TTEC
11.2020 - 09.2021
- Work from home agent
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Educated customers on special pricing opportunities and company offerings
- Documented conversations with customers to track requests, problems and solutions
- Assisted customers in making payments on accounts and setting up payment plans
- Remote/WFH
General Laborer
Perdue Farms Inc.
09.2018 - 05.2020
- Cut and trim excess parts such as feathers and necks
- Truss, season, and packaging chicken
- Adhered to all OSHA operating and safety standards and company policies, rules, regulations and procedures
- Performed repetitive tasks while standing long periods of time
Deli Associate
Walmart
05.2019 - 08.2019
- Provide samples, respond to requests Slice, weigh, package, and price meats and cheese
- Prepare special orders and party trays
- Maintained work areas in clean, neat and sanitized manner to reduce potential for illness or injury
- Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery
- Answered telephone inquiries about available menu items, products and services and delivered appropriate information so customers could make valid choices
Home Caregiver
Home Health Care, Inc.
06.2018 - 09.2018
- Provide housekeeping and laundry services Prepare and serve meals Assist with bathing, dressing, and grooming
- Maintained clean and well-organized environment for client happiness and safety
- Transported clients to doctor's appointments and errands
Front Desk Receptionist/Laundry Attendant
Holiday Inn Express and Suites
06.2016 - 04.2018
- Greeting customers and providing information Answering phones Handling company inquiries using computer programs and equipment
- Ensuring clean, neat and comfy linen.
Sales Associate
Dollar General
06.2017 - 11.2017
- Greet customers
- Stock and organize store shelves
- Ringing up purchases
- Answer questions about products, services, and policy Home
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
Education
Pharmacology
MedCerts
Online09-2025
High School Diploma -
Northampton
06.2015
Skills
- Credit card payment processing
- Microsoft Office expertise
- Customer service
- Data entry
- Call center experience
- Complaint resolution
- Customer satisfaction measurement
- Professional telephone demeanor
Accomplishments
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Certification
- NICE inContact CXone Agent Certification – NICE inContact.
- Help Desk Analyst, Tier 1 Support Specialist - HDI.
- Cisco Certified Network Associate (CCNA) – Cisco Systems, Inc.
- Home Health Aide (HHA) Certification
- CPR/AED Certification
- ServSafe Food Handler's Certification
- Department of Homeland Security Federal Emergency Management Agency Certificate of Compliance
Timeline
Customer Service Representative
Frontline Call Center
08.2024 - 05.2025
Customer Service Representative
TTEC
11.2020 - 09.2021
Deli Associate
Walmart
05.2019 - 08.2019
General Laborer
Perdue Farms Inc.
09.2018 - 05.2020
Home Caregiver
Home Health Care, Inc.
06.2018 - 09.2018
Sales Associate
Dollar General
06.2017 - 11.2017
Front Desk Receptionist/Laundry Attendant
Holiday Inn Express and Suites
06.2016 - 04.2018
Pharmacology
MedCerts
High School Diploma -
Northampton
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