Dezirae Torres
Austin,TX
Summary
A detail-oriented, highly organized, and self-starter individual seeking either part time or full-time employment. Focused on meeting work demands through determination, while having excellent time-management skills, and a positive attitude. Dedicated Customer Service providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals.
Overview
5
5
years of professional experience
Work History
Restaurant Team Member
Freebirds World Burrito
Austin, TX
10.2022 - Current
- Provided exceptional service to high volume of daily customers.
- Processed payments using POS system.
- Answered phone calls promptly and handled inquiries from customers courteously.
- Communicated clearly with kitchen staff regarding order specifics.
- Trained new team members on restaurant policies and procedures.
- Greeted customers and provided friendly customer service.
- Resolved customer complaints in a professional manner.
- Handled customer service issues and rectified employee problems.
Restaurant Team Member
Chipotle
Austin, TX
11.2020 - 10.2022
- Provided exceptional service to high volume of daily customers.
- Processed payments accurately and efficiently using POS system.
- Trained new employees on restaurant procedures and plating techniques.
- Organized takeout orders for customers on the go or ordering ahead of time.
- Navigated job responsibilities and completed regular tasks by interacting effectively with other employees.
- Operated POS terminals to input orders, split bills and calculate totals.
- Greeted customers and provided friendly customer service.
- Resolved customer complaints in a professional manner.
Restaurant Team Member
Mods Pizza
Austin, TX
01.2019 - 11.2020
- Assisted in taking customer orders and providing recommendations.
- Provided exceptional service to high volume of daily customers.
- Processed payments accurately and efficiently using POS system.
- Answered phone calls promptly and handled inquiries from customers courteously.
- Organized takeout orders for customers on the go or ordering ahead of time.
- Navigated job responsibilities and completed regular tasks by interacting effectively with other employees.
- Greeted customers and provided friendly customer service.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
Education
Some College (No Degree) - Nursing Education
Austin Community College
Austin, TXSkills
- Verbal and Written Communication
- Guest Experiences
- Customer Interaction
- Staff Training
- Prioritization
- Conflict Resolution
- Microsoft Office Suite
- Google Suite
- Team Development
- Deadline-Oriented
Timeline
Restaurant Team Member
Freebirds World Burrito
10.2022 - Current
Restaurant Team Member
Chipotle
11.2020 - 10.2022
Restaurant Team Member
Mods Pizza
01.2019 - 11.2020
Some College (No Degree) - Nursing Education
Austin Community College