Dezirae U. Tallie
Customer Service Rep
Arlington
Summary
- Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
- Experienced Optician delivering exceptional service and assistance to customers. Helps in selecting appropriate eyewear and adjusts glasses to meet client needs. Focused and driven with strong attention to detail.
- Server management professional with proven track record in maintaining and optimizing server environments. Known for effectively resolving complex technical issues and implementing robust security measures. Strong focus on collaborative team efforts and achieving operational excellence, adaptable to changing technology landscapes.
Overview
10
10
years of professional experience
Work History
Transportation Dispatcher
GoPuff
09.2025 - Current
- Monitored and tracked status of shipments in transit to confirm on-time delivery.
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Scheduled and dispatched drivers to locations in DFW.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Checked that each scheduled route was appropriately covered by delivery drivers.
- Created delivery routes and optimized plans for traffic, road conditions, and other factors.
- Provided training and guidance to new dispatchers.
Medical Receptionist
Dr. Seema Haque, MD
04.2025 - 09.2025
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Helped patients complete necessary medical forms and documentation.
- Maintained current and accurate medical records for patients.
- Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
Optician / Sales Associate
America's Best Contacts && Eyeglasses
04.2024 - 02.2025
- Engaging with customers to understand their vision needs and preferences
- Maintaining accurate patient records and insurance billing
- Knowledge of different lens types and their benefits (e.g., progressive, bifocal, high index)
- Providing personalized eyewear recommendations based on facial structure and lifestyle
Service Manager
Stratton Hotel
03.2021 - 09.2023
- Handle guest with care.
- Serve them throughout complete meal, as well as cashing customer out at the end
- Maintain friendly and calm demeanor and servicing customers beyond their needs
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Implemented strategies to increase customer service satisfaction ratings.
Receptionist
Arlington Villa
05.2016 - 02.2019
- Operate telephone switchboard to answer, screen, or forward messages, or scheduling appointments
- File and maintain records
- Provide information about establishment, such as location of departments or offices, employees within the organization
- Resolved customer problems and complaints.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
Education
High School Diploma -
Arlington HIgh School
Arlington, TX05.2012
Skills
- Customer service
- Computer skills
- Transaction processing
- Optical orders
Data entry
- Problem-solving
- Active listening
- Adaptability and flexibility
Customer relations
Warehousing environments
Team collaboration
Staff training and development
Logistics management
Timeline
Transportation Dispatcher
GoPuff
09.2025 - Current
Medical Receptionist
Dr. Seema Haque, MD
04.2025 - 09.2025
Optician / Sales Associate
America's Best Contacts && Eyeglasses
04.2024 - 02.2025
Service Manager
Stratton Hotel
03.2021 - 09.2023
Receptionist
Arlington Villa
05.2016 - 02.2019
High School Diploma -
Arlington HIgh School