Diane Reyes
Houston,TX
Summary
Polished Dispatcher with fantastic customer service and collaboration skills. Bilingual and effective in high-stress environments. Known for thriving under pressure and maintaining professionalism.
Overview
4
4
years of professional experience
Work History
Transportation Dispatcher
Airgas Test
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Reviewed paperwork and contracts prior to dispatching crew members to support accuracy and clarify understanding of details.
- Directed investigations to verify and resolve customer or shipper complaints.
- Checked that each scheduled route was appropriately covered by delivery drivers.
- Planned and coordinated rig moves with over 10 personnel.
- Scheduled and dispatched drivers to locations in South Texas and Louisiana
- Worked closely with customers to effectively resolve issues and complaints.
- Sent out Safety Tech drivers to assist hourly callers based on locations, needs and worker availability.
- Closely monitored dispatch board to triage and prioritize over 50 daily calls.
- Directed dispatching, routing and tracking of 25 fleet vehicles
Student Assistant
UHCL
Houston, TX
01.2014 - 09.2016
- Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
- Supported student learning objectives through personalized and small group assistance.
- Searched at library and in scholarly databases to locate necessary information for research projects.
- Organized classroom library and art areas each day to keep classroom well-maintained.
- Administered and graded homework assignments and tests.
- Demonstrated specific skills and activities for students to improve understanding and take excess workload off teachers.
Dispatcher Office Assistant
CKS Resources
Houston, TX
07.2013 - 09.2014
- Directed investigations to verify and resolve customer or shipper complaints.
- Maintained updated and detailed records of calls in physical and electronic database.
- Increased area coverage by 33% through effective scheduling and detailed location monitoring.
- Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures and goals.
- Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Advised regarding delays and special circumstances.
- Served as corporate liaison for finance, IT and marketing departments.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained clean reception area to promote positive, professional environment for clients.
Education
Bachelor of Science - Sociology
University of Houston - Clear Lake
Houston, TXAssociate of Science - HVAC Installation And Repair
San Jacinto College District
Pasadena, TX06.2015
High School Diploma -
Milby High School
Houston, TX06.1989
Skills
- Service Vehicle Dispatch
- Effective Communications
- Work Order Preparations
- Verbal and Written Communication
- Speech Clarity
- Equipment Needs Assessment
- Dispatch Recordkeeping
- Calendar and Scheduling Software
- Customer Request Management
- Message and Work Order Transfer
- Data Entry
- Materials Ordering
- Time Management
- Microsoft Office
- Critical Thinking
- Paperwork Processing
- Equipment Orders
- Customer Service
- Information Gathering
- Persuasive Negotiation
Languages
Spanish
Professional Working
Timeline
Student Assistant
UHCL
01.2014 - 09.2016
Dispatcher Office Assistant
CKS Resources
07.2013 - 09.2014
Transportation Dispatcher
Airgas Test
Bachelor of Science - Sociology
University of Houston - Clear Lake
Associate of Science - HVAC Installation And Repair
San Jacinto College District
High School Diploma -
Milby High School