Deziree Alegria
Grand Prairie,TX
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Suspense and Research Treasury Specialist
GM Financial
06.2022 - Current
- Research checks that come in as unidentified using various research tools. Ensures prompt postings of checks.
- Processes salesforce requests regarding refunds, subpoenas, misapplied payments, account corrections, goodwill credits/refunds, and void requests. Works independently and collaboratively to achieve work goals.
- Ensures Log and TSET match daily and are uploaded.
- Provide backup to the Accounting department as needed.
- Emails General Ledger (GL) for any updates to journal entries as needed.
Lease Loss Recovery Representative
GM Financial
01.2018 - 06.2022
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
- Assisted with new hire training classes
Office Assistant
Benchmark Jewelers
08.2016 - 01.2018
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Contributed to a positive work environment by fostering open communication among colleagues.
Sales Associate
JC Penny Co
01.2015 - 08.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
Bachelor of Science - Business Administration
Abilene Christian University
Abilene, TX05.2025
Associate of Arts - Business
Tarrant County College
Fort Worth, TX05.2018
Skills
- Detail Oriented
- Listening
- Team collaboration abilities
- Continuous Improvement Mindset
- Time Management
- Cash Management Expertise
- ERP System Experience
- Excel
- Word
- Powerpoint
Additional Information
The Oz Principles Book Study 2019-2020
Employee Committee 2019-2020
Mentorship Program 2023
EEG (Employee Engagement Group) 2024
Timeline
Suspense and Research Treasury Specialist
GM Financial
06.2022 - Current
Lease Loss Recovery Representative
GM Financial
01.2018 - 06.2022
Office Assistant
Benchmark Jewelers
08.2016 - 01.2018
Sales Associate
JC Penny Co
01.2015 - 08.2016
Bachelor of Science - Business Administration
Abilene Christian University
Associate of Arts - Business
Tarrant County College
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