Deziree Jackson
Food Lion
Cary,NC
1
Certification
8
years of professional experience
Customer-focused administrative professional with 8+ years of experience in high-volume customer service, data entry, scheduling, documentation, payment processing, and resolving complex customer concerns. Experienced working with confidential information, navigating multiple computer systems, and providing professional service in fast-paced environments. Strong communicator with experience supporting youth and families in a structured care setting. Seeking to bring exceptional customer service, administrative accuracy, and compassionate communication.
Work History
Customer Service Manager
2 Years 9 Months- Lead customer service operations in a high-volume environment, ensuring customers receive professional, efficient, and welcoming service.
- Serve as a primary point of contact for customer questions, concerns, and account-related issues; resolve escalated situations using active listening and de-escalation.
- Accurately enter, review, and maintain customer and employee information and complete detailed administrative documentation.
- Process point-of-service financial transactions, including check cashing, money orders, Western Union services, deposits, and related payments with strict attention to accuracy.
- Coordinate employee scheduling, onboarding, orientation, and personnel documentation using multiple workforce and communication systems.
- Use Microsoft Excel, Outlook, Teams, Kronos/UKG, and Legion for scheduling, communication, data management, documentation, and daily operations.
- Maintain confidential customer and employee information while following company policies and compliance requirements.
- Collaborate with leadership and other departments to resolve issues efficiently and maintain a positive customer experience.
Assistant Store Manager
11 Months- Supported daily operations, staffing, scheduling, documentation, and customer service in a fast-paced environment.
- Assisted with hiring, onboarding, training, and employee records.
- Managed cash handling, deposits, and financial accountability with strong attention to accuracy.
- Resolved customer concerns and escalated issues appropriately.
Inbound Customer Service Representative
7 Months- Managed a high volume of inbound customer interactions while consistently meeting productivity, quality, and customer satisfaction standards.
- Verified customer account information and accurately documented customer interactions and account updates.
- Navigated multiple computer systems and databases simultaneously to research concerns, update records, and resolve billing and service issues.
- Scheduled service appointments and clearly communicated appointment details, next steps, and available solutions.
- Used empathy, de-escalation, and problem-solving skills to resolve complex customer concerns professionally.
Security Guard
3 Years 1 Month- Completed detailed incident reports and maintained accurate documentation.
- Protected confidential information and followed established policies and procedures.
- Interacted professionally with visitors, clients, and staff while responding appropriately to urgent situations.
Youth Care Counselor
1 Year 6 Months- Responded to behavioral and crisis situations using calm communication, conflict resolution, and sound judgment.
- Provided compassionate support to youth and families in a structured care environment while maintaining professionalism, safety, and accountability.
- Collaborated with multidisciplinary team members to support individual care plans and daily needs.
- Maintained accurate documentation and case notes in accordance with organizational requirements.
Education
High School Diploma
Skills
Customer service
Appointment scheduling
Data entry
Documentation
Cash handling & reconciliation
Microsoft Excel
Microsoft Outlook
Kronos/UKG
Legion
Confidential information handling
Certification
- CPR Certification
- First Aid Certification
- ServSafe
- Driver's License
Timeline
Customer Service Manager
Food Lion
11.2023 - CurrentRead More
Assistant Store Manager
Family Dollar
02.2023 - 01.2024Read More
Inbound Customer Service Representative
Spectrum
11.2022 - 06.2023Read More
Security Guard
Allied Universal
08.2019 - 09.2022Read More
Youth Care Counselor
St. Christopher's
09.2018 - 03.2020Read More
White Plains High School
High School Diploma
Read More