Deziree Montano
Albuquerque,NM
Summary
Proven Customer Service Representative with a track record of enhancing customer loyalty at United Ground Express. Skilled in critical thinking and Microsoft Excel, adept at resolving complex issues with empathy and efficiency. Excelled in maintaining professionalism under pressure, significantly improving client satisfaction rates through effective communication and problem-solving abilities.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
United Ground Express
Albuquerque, NM
01.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Cashier
Gas Station
Okinawa Japan
01.2019 - 12.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Customer Service Representative
Avis Budget Group
Albuquerque, NM
03.2023 - 12.2023
- Maintained up-to-date knowledge of product and service changes.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Responded proactively and positively to rapid change.
Private Nanny
Cindiemarie Smith
Okinawa Japan
04.2020 - 12.2022
- Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
- Oversaw household duties such as light housekeeping tasks or running errands when required.
- Played games, worked on puzzles, and read books to young children.
- Prepared healthy, age-appropriate snacks and meals.
Personal Assistant
Ronda Lopez
Albuquerque, NM
01.2017 - 12.2018
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Improved time management of the executive through effective prioritization and organization of tasks.
- Displayed absolute discretion at handling confidential information.
- Completed household tasks by assisting with laundry, light housekeeping and grocery shopping.
Education
High School Diploma -
Clovis High School
Clovis, NM05.2018
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Computer proficiency
- Microsoft outlook
- Microsoft Excel
- Documentation
- Microsoft PowerPoint
Timeline
Customer Service Representative
United Ground Express
01.2024 - Current
Customer Service Representative
Avis Budget Group
03.2023 - 12.2023
Private Nanny
Cindiemarie Smith
04.2020 - 12.2022
Cashier
Gas Station
01.2019 - 12.2022
Personal Assistant
Ronda Lopez
01.2017 - 12.2018
High School Diploma -
Clovis High School